Support | Ochatbot
Ochatbot – Questions Tab
Questions are the core of Ochatbot and how you start the conversation with your users. When you created your Ometrics account, you were walked through building your first chatbot which included creating your “Default Question”. You can edit that default question here as well as create new questions which can replace your default question or be placed elsewhere in the bot. Crafting different questions is the key to Page Targeting which allows you to ask different questions depending on which page the user is on.
1. Questions: The default question you created during the initial setup will appear here to edit. You can create different questions here as well; especially important when setting up Page Targeting.
2. Name:Type in the name of your chatbot here to keep yourself organized.
3. Description: Give a description of your chatbot here to help guide anyone browsing your bot after you build it.
4. Selecting Default Question: Check this box to use the selected question as the default. Use this when testing different default questions to engage your user more.
5. Question: Type the text of your initial question here. Be sure to ask something engaging such as “What brings you to us today?” or “Want to hear about our promotions?”.
6. Buttons: Add buttons here to link to a question or intent. The buttons you create here will appear in the chatbot window when your default question initializes.
7. Reset question/ochatbot: Use this chatbot window for primary testing. You can reset the question or the entire chatbot if you get stuck in a dead end you created!
8. Chatbot Window Preview:
9. Intent Name: Name your intent here to easily search for it later but be sure to keep organized by sticking close to a naming convention{LINK} you are comfortable with.
10. Ochatbot Listens For: The word or words you input here will be what the intent is looking for to activate the response. Be careful because things can get tricky the bigger your bot becomes. Remember that when your bot goes live, you will be able to see if users aren’t getting the responses you want them to get. Check your Fallback Report{LINK} regularly to adjust your listeners accordingly. Learn more about AI Concepts here{LINK}.
11. Action: The action is how Ochatbot will respond when they type something that matches the listener. There are two options in the basic editor: “Branch to Question” and “Reply”.
- Branch to question will allow you to point to a separate question in order to ask a clarifying question, etc.
- Reply lets you give a simple response in text form, whether it be an answer to a question or a clarifying question.
12. Attach Button: This allows you to add buttons below your reply so that the user can select an option you create.
13. Buttons: Buttons allow you to trigger another intent, trigger a question, trigger javascript code, or link to a webpage (URL).
Frequently Asked Questions
Can I ask different questions based on what page the user is on?
Yes! That’s what is called Page Targeting! Great to engage your visitors in unique ways.
We Are Here to Help
Here are the different ways you can contact support:
- When logged in, click the "Contact Support" button. Your information will be autopopulated so just type in your question or comment.
- To create a ticket when not logged in email: [email protected]
- Call us during business hours: Mountain Time, Colorado USA. (US) 800-700-8077.
- If outside US: send an email to [email protected] and we will set up an meeting over Zoom.