Support | Ochatbot

Ochatbot – eCommerce Tab

Ometrics customers that utilize Ochatbot for their eCommerce stores can use this tab to help them connect their product database. This allows users to quickly search for the right product they are looking for as well as add to their cart all right from the chatbot window. Let’s take a deeper look.

1. Enable Ecommerce Search: Click this box to enable and disable eCommerce searching.

1. Enable Ecommerce Search: Click this box to enable and disable eCommerce searching.

2. Ecommerce System: Choose the eCommerce platform your store is located on.

3. Show Add to Cart Button: Choose to include or exclude a button for “add to cart” in the chatbot window. You can decide to change the default text from “Add to Cart” to anything of your liking such as “Add to Bag” or “Add to Shopping List”.

4. Track Stock Levels: When your eCommerce database is imported, the quantity of stock is also imported if you provide that information. When checked there are four options when a product is out of stock: do not show Add to Cart button, show Add to Cart button, hide product from search results, or launch a lead form of your choosing.

5. Sort by Featured Products: You are able to force the search results to sort by featured products of your choosing such as higher priced or higher AOV products, any sale items, or high or low stock levels. Be sure to correctly input your tag in the field.

6. Show Prices: You have the option to show or not show product prices in the search results. Edit the price format with the currency symbol, currency symbol position, etc. to suit your desired format.

7. View Product Button Text: Change what text is displayed on the View Product button here. Once clicked, the user is usually sent right to that product page to see more details.

8. See More Products Button Text: Change what text is displayed on the See More Products button here. When clicked, the user is given a set of more products within their original search to browse through.

9. Back Button Text: Choose to either include or exclude a “Back” button at the bottom of the set of search results as well as what the button text will say.

10. Back Button Launch Question: Choose which question is launched once that back button is clicked; be it the default question or another question you previously created.

11. No More Products Found Reply: Determine what text your reply is when the user gets to the end of their search results.

12. No Products Found Back Button Text: Change the “Back” button text to your liking.

13. Back Button Launch Question: Choose which question is launched once that back button is clicked; be it the default question or another question you previously created.

Frequently Asked Questions

What if my store is on a platform that is not listed in the dropdown menu?

Simple reach out to Support and we will assist you in connecting your database.

We Are Here to Help

Here are the different ways you can contact support:

  • When logged in, click the "Contact Support" button. Your information will be autopopulated so just type in your question or comment.
  • To create a ticket when not logged in email: [email protected]
  • Call us during business hours: Mountain Time, Colorado USA. (US) 800-700-8077.
  • If outside US: send an email to [email protected] and we will set up an meeting over Zoom.