What is Generative AI?

Generative Artificial Intelligence (AI) refers to the subset of artificial intelligence focused on generating human-like content through the use of extensive training data sets. Generative AI is commonly used to create unique content for text, images, videos, and other images. While the “how” of generative AI can be a little complicated, in simplest terms, generative AI works by extracting patterns from diverse datasets and then using the acquired knowledge to generate media. These datasets can include anything from web articles to movies, forum posts, art, product pages, customer reviews, and more. The choice usage of datasets relies more on the intent and focus behind the model as well as the relevance of the data to the model’s purpose.

At Ometrics, we harness the power of generative AI to create fully functional AI chatbots that function as AI shopping assistants for e-commerce businesses. Our Ochatbot AI reads your website along with any training manuals, FAQs, documentation, and any additional information to become familiar with your company. 

More than 62% of people prefer resolving issues through a chatbot rather than a live agent.  If a question can be answered quickly, it makes no difference if it comes from a chatbot or a human. That’s where Ometrics’ Ochatbot comes in. 

When users engage with Ochatbot, businesses see:

Best Use Cases for E-Commerce AI Chatbots

E-commerce AI chatbots provide instant support to customers by answering product-related queries, tracking orders, and offering personalized recommendations. These chatbots continuously learn from customer interactions to improve their responses, ensuring a more efficient and satisfactory support experience.

 AI chatbots serve as virtual shopping assistants by guiding customers through the entire shopping journey. Ochatbot can suggest products based on pre-defined upsells and cross-sells as well as user preferences, assist in browsing, and offer real-time recommendations. This personalized shopping experience can lead to increased conversion rates and customer satisfaction.

“Where is my order?” and, “When will this product be in stock?” are among the top questions customer support teams receive, and an AI chatbot greatly reduces the need to answer these repetitive queries.  These chatbots can provide real-time updates on stock availability, order status, and estimated delivery times, reducing customer inquiries and improving operational efficiency.

AI chatbots can initiate conversations with website visitors via page targeting, offering assistance and recommendations. By proactively engaging customers, chatbots can improve engagement and collect feedback.

E-commerce store often involves international customers with varying languages. AI chatbots equipped with translation capabilities can overcome language barriers, enabling smooth interactions and making international sales more accessible.