Support | General

General – Installing Ometrics Script

Installing any code onto your site can be tricky at times but we make it easy for you. Below we will show you the simple method as well as step-by-step instructions for a variety of platforms. Remember to contact Customer Support if you run into any issues.

Installing the Simple Way

From the Dashboard, click the green “Install Ometrics” button at the top right of the screen. Simply copy and paste your unique code and place it between the <head></head> tag.

Installing Ometrics Script on WordPress


1. Download our Ochatbot and Ometrics Conversion Optimization Tools Plugin and install it on your WordPress site.

2. After the plugin is installed and activated, go to the “Settings” menu, and select “Ohatbot and Ometrics Conversion Optimization Tools.”

3. Log in to your Ometrics account. (Be sure to use the email address and password of your Ometrics account, not your WordPress account.)

4. You are all set! You can start building your Ochatbot or any of our other tools.


Installing Ometrics Script on BigCommerce


1. Find the Ochatbot App from the BigCommerce App Marketplace by searching for “Ochatbot” or “Ometrics” or by following this link.

2. You can contact us here with any questions you may have.

3.Click the “Get This App” button to install the Ocahbot App.

* If your BigCommerce store is using a “Stencil” theme, then the Ometrics widget javascript is automatically installed! You can start building your Ochatbot or any of our other tools.

**Older BigCommerce stores may still be using the legacy theme engine, Blueprint, which does not have the ability to automatically install a script. If you are using an old Blueprint theme, you must install your script into your theme manually.

***When manually installing the script, make sure it is placed into all of your storefront pages, all checkout pages and the order confirmation page.

Installing Ometrics Script on Shopify


1. Click here and enter your MyShopify domain and click “Submit.”

2. Accept the permissions for the Ochatbot App and click “Install Unlisted App.”

Installing Ometrics Script on Gatsby

The default widget code (from the “Get Code” button) will not work correctly on a Gatsby site.  (

First, click on the “Get Code” button within your Ometrics dashboard and copy the code.  Notice the second line:

<object id=”your-object-id-here”>

(Your code will have lots of letters and numbers in place of “your-object-id-here”.)

Copy your object id (do not include the quotes), and paste it in the code below at every location of “your-object-id-here”.

Then place the updated code into your Gatsby web site header.


<object id=”your-object-id-here“><script type=”text/javascript”>dangerouslySetInnerHTML={{__html: `var OMETRICS_WIDGET = “your-object-id-here“;`,}}

</script><script type=”text/javascript”>dangerouslySetInnerHTML={{__html: `var HOST_URL = ‘‘;`,}}

</script><script type=”text/javascript” data-my=”your-object-id-here” src=””></script></object>

Frequently Asked Questions

I'm a little new to this, can I get some help?

Absolutely! Just contact Support and we help you load the script correctly.

We Are Here to Help

Here are the different ways you can contact support:

  • When logged in, click the "Contact Support" button. Your information will be autopopulated so just type in your question or comment.
  • To create a ticket when not logged in email: [email protected]
  • Call us during business hours: Mountain Time, Colorado USA. (US) 800-700-8077.
  • If outside US: send an email to [email protected] and we will set up an meeting over Zoom.