Ask any sales person and they will tell you if they can get face to face with a prospect and have a conversation, the odds of closing the sale are higher. The next best thing is talking on the phone with the prospect. Continue reading
There’s a certain sense of irony in the notion of chatbots adding humanity, but when you really think about it, it makes complete sense. People want to connect, to have their voices heard and questions answered, and that’s what a chatbot can achieve— to great effect in online retail. Continue reading
Building a chatbot does not have to be overly complex, but it does require a little forethought. We will show how to build a chatbot in a step by step process. Continue reading
In our 24/7 driven world, people expect information and help to be available on demand, especially with brand-focused companies that sell to consumers. Chatbots answer the call for this demand. Chatbots have become very useful in many ways. They help customers find information, research brands, products and services, and assist with making purchases. The cherry on top is this fact – chatbots improve conversion rates. Continue reading
The 2018 Complete Guide to Chatbots
Table of Contents
Imagine walking into a store and an employee coming up to you and asking this series of questions:
- May I help you?…
- Yes, we have those products. Is this for indoors or outdoors?…
- Let me show you the three options we have for you.
Just like a human assistant in a retail store, a chatbot expedites the customer’s journey and sales process on your website.
Your chatbot can ask specific questions to inquire about your website visitor’s needs or issues, then respond with the best product options or customer care solution. This turns your site from a list of static pages to a dynamic user experience.
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