Support | General
General – Billing
Billing is set automatically either monthly or annually. Ometrics accepts all major credit cards.
Billing Cycle: Your billing cycle occurs every 30 days from the date you started your plan.
To access billing, click on the person icon on the left sidebar.
You can track payments and download invoices under Payment History.
If a payment doesn’t go through, it will appear under Failed Payments.
Need to change your payment information? Click Update Credit Card and enter your information into our secure system.
Frequently Asked Questions
How do I change my account plan?
You can upgrade or downgrade your plan at any time, excluding the Pro plan due to the required minimum term. Simply click the “Upgrade Account” button on the Dashboard to select your new plan. As always, please contact support with any specific account questions.
How do I cancel my account?
Under My Account, scroll to the bottom of the Profile tab until you see the “Close Account” section. Note: If you are a Shopify or BigCommerce user, please visit your store admin and remove the Ochatbot app from your store. Your account will be immediately closed and no additional charges will be applied.
We Are Here to Help
Here are the different ways you can contact support:
- When logged in, click the "Contact Support" button. Your information will be autopopulated so just type in your question or comment.
- To create a ticket when not logged in email: [email protected]
- Call us during business hours: 8 a.m.-5 p.m. MST 800-700-8077.
- If outside the US: send an email to [email protected] and we will set up a meeting over Zoom.