Best Practices for Chatbots (Chapter 7)

The 2019 Complete Guide to Chatbots

Chapter 7

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Best use practices for chatbots

Think like a user – When you start your project, step back and think like a user coming to your site or calling to ask questions. Get everyone involved from the receptionist, sales, marketing, engineering, support etc. It is important that you answer as many questions up front before you start developing the bot. This will save time with future changes, and it makes a good first impression of the bot to users. Continue reading