Before you run off with this data, remember your first step is to build a baseline to measure against. There are a number of tools to do this, from quantitative tests such as form metrics, funnel metrics and heat maps to qualitative testing such as popup surveys and feedback tabs. Once you have built a baseline and have an understanding of where the problem is you can start A/B testing or split testing. To learn more about how to use different optimization tools download this guide.
As Marketers we struggle between asking all the questions we can and getting no response and asking a few questions never being satisfied but getting more results. In this test below the desire to understand the customer location and industry was tested against a simpler form with just contact information.
10% More Conversions
We have all seen forms on the right, left, top, bottom and wondered which is better. In this A/B test when the from was placed on the right there was a 10% increase in conversions. When you have little text and images this format converts better.
22% More Conversions
Which has higher form conversions, (A) a short sentence enticing the user to fill out the form or (B) a 1,2,3 step process instructing the user of the process? You guessed it the 1,2,3 step process. In an A/B test using 1,2,3 type instructions (B) had a 22% increase in form submissions.