Category Archives: Chatbot Guide

The Complete Guide to Chatbots

The 2019 Complete Guide to Chatbots

Table of Contents

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Imagine walking into a store and an employee coming up to you and asking this series of questions: 

  • May I help you?…
  • Yes, we have those products. Is this for indoors or outdoors?…
  • Let me show you the three options we have for you.

Just like a human assistant in a retail store, a chatbot expedites the customer’s journey and sales process on your website.

Your chatbot can ask specific questions to inquire about your website visitor’s needs or issues, then respond with the best product options or customer care solution. This turns your site from a list of static pages to a dynamic user experience.

This guide is periodically updated at If you have any questions or comments, please send them to

You may also enjoy our Fun List of Chatbots and Chatbot Platform Comparison blogs which review the best AI chatbots in the marketplace.

Table of Contents

Chapter 1 – What is a Chatbot?
Learn about chatbots and how people are using chatbots. Continue reading