Why Support Bots Can’t Keep Up: The Case for E-commerce Specific Chatbots
To succeed in today’s market, e-commerce businesses need to provide exceptional customer service and seamless shopping experiences across multiple channels. Businesses are addressing this shift by deploying chatbots to handle customer interactions. Gartner forecasts...What is the Impact of Chatbot Sentiment Analysis on Your Customer Support Strategy?
AI-powered chatbots have established themselves as a valuable asset to contact centers. Their ability to mimic human conversations resolves issues such as understaffing and high labor costs. Chatbot sentiment analysis enriches the value of chatbot technologies by...From Search to Checkout: AI’s Complete Takeover of E-commerce
If you’ve been on the internet too much, there’s no way you haven’t heard of AI or artificial intelligence. Why? From ChatGPT to chatbots to online shopping, almost all of our actions on the web are influenced by AI. AI has already become a staple technology used by...
Unpacking the Results: Cyber Week 2023
Back in October, Adobe Analytics released their 2023 Holiday Spending forecast, which predicted that holiday sales (Now.1 to Dec.31) would reach $221.8 billion, representing a 4.8% growth year-over-year (YoY). Extreme discounts and the popularity of Buy Now, Pay Later...
How Chatbot Marketing is Changing the Customer Experience
Just a few years ago, business teams would debate whether there was a business case for adding customer service live chat to the company’s website. Since then, technology has progressed rapidly, and an increasing number of our interactions with brands today are...
