Chatbots are being used by businesses to drive more sales and improve customer support. We compiled an AI chatbot platform comparison and reviews list to show the wide variety of prices and capabilities in the chatbot marketplace. This list is not static and it will be updated regularly. You may also enjoy our Fun List of Chatbots blog here. 

The table below includes three categories: Type, Platform, and Fees.

Type

Type defines how the user engages with the AI chatbot system. All systems have AI and/or logic conversational chatbots, and some can switch to a live person in a live chat.

• • Rule-Based Chatbot: Engagement with buttons only. These bots are logic tree based and do not have AI. The bot asks a question and gives predefined choices to click.
  • AI Chatbot: Engagement by typing text. These are AI chatbots. The AI figures out the intent of what was typed and responds.
  • Live Chat: Ability to live chat with a human.
  • Voice: Uses voice, often via a mobile phone. Most of these are connected to Google Assistant or Amazon Alexa voice AI systems.

Platform

Platform defines what platform the chatbot works on, and the list may not include all platforms.

• Website: Interfaces on a desktop and mobile website.
• Facebook: Uses Facebook Messenger. The user must have a Facebook account with Messenger active.
• SMS Text: Uses SMS mobile texting.
• Slack, Kik, Twitter, WhatsApp and other networks: The system works on other social and communication networks.
• eCommerce platforms: Systems that work on or integrate with an eCommerce platform

Fees

Fees are the chatbot costs shown on each company’s website on the date when this table was created.

2021 Chatbot Platform Comparison

Ochatbot

Ochatbot.com is a free AI, conversational chatbot platform that does not require coding. Ochatbot increases your business leads and online sales and quickly answers customer questions with modules that include lead forms, surveys, assistance, and eCommerce including importing SKU’s. Ochatbot gathers intelligent data about your users which gives you valuable insights into their preferences. Chatbot development and maintenance are also available. Ochatbot also offers a simple industry-specific LeadBot with no AI.

Chatfuel

Chatfuel is a Facebook Messenger chatbot for marketing, sales, and support. It has a collection of bot templates that can be used in creating a chatbot on Messenger without any coding skills. It offers a handover process to a human when the chatbot cannot answer a question.

Engati

Engati offers both a chatbot and live chat. It has the ability to stop a bot response so a human can take over the conversation. It works on social platforms and websites and offers multilingual support. It is a no-programming chatbot. Engati supports over 50 languages.

Drift

Drift’s chatbot qualifies website visitors without using forms, identifies the right sales representative and schedules a meeting on the sales person’s calendar. The bot conversations are automatically saved and the transcripts are passed to the sales people for followup. They offer AI chatbots for customer interactions.

Botsify

Botsify is a customer support chatbot. It also has lead generation forms which collect information inside a chatbot conversation on a website, Facebook Messenger, WhatsApp, SMS, or Telegram. If the chatbot cannot answer a user’s question, a human can take over quickly.

ManyChat

ManyChat is a Messenger bot for marketing, sales, and support. It has a visual drag and drop builder to set up the chatbot without programming, and it integrates a live chat feature to notify an agent that a subscriber needs personal attention. 

Dexter

Dexter allows you to write the chatbot dialogue in a text editor so you can edit and test right away. There are templates where rich media can be inserted, and it connects with many API’s. Dexter is targeted at agencies and enterprises. 

LivePerson

LivePerson is a solution for marketing, sales, and customer care applications in specific industries. They have ready-to-go bot templates and pre-configured intents and dialogues for each industry use case that integrate into back-office systems.

BotCore

BotCore is fully deployable on both on-premise and cloud environments, and it integrates with enterprise apps and legacy systems. There are a number of conversation channels across voice, text, and custom channels. Multi-channel support is handled by Microsoft Bot Framework.

AI Assist by Conversica

AI Assist is a virtual sales assistant for prospecting, lead generation, and nurturing for the finance industry. The assistant engages the leads through email and gathers new or updated phone numbers and passes the information to a sales rep for follow-up.

AIVO

Agentbot creates omnichannel experiences on any voice or text channel. It has middleware that interacts with each application such as Zendesk, Salesforce, and Zapier. It uses natural language processing to learn from each conversation.

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. It has automatic speech recognition that converts speech to text, and natural language understanding to recognize the intent of the text.

Autochat

Autochat helps eCommerce businesses engage with their customers through the purchase experience. It has platform integrations with Woo Commerce, Magento, Shopify, and Big Commerce.

Avaamo

Avaamo offers an AI help desk agent with the ability for multi-turn conversations. There are 150+ prebuilt and custom integrations for healthcare, insurance, financial services, retail, and telecommunications industries.

Dialogflow

Dialogflow incorporates Google’s machine learning expertise and products such as Google Cloud Speech-to-Text and is optimized for Google Assistant. This bot supports over 20 languages.

Clustaar

Clustaar has a visual drag and drop builder and allows you to import a plug-and-play template that helps train the bot. The bot starts the conversation and a live chat representative can take over at any time during the conversation.

FlowXO

FlowXO is a chatbot for lead generation that can switch to live chat when needed. It features the option to accept payments in the middle of a conversation and directs the user to a secure payment portal to complete the transaction.

Botanic Technologies

Botanic offers a full suite of conversational systems for enterprises that speak, see, hear and converse multi-modally. They also offer proprietary conversational interfaces for clients to create their own bot.

Digital Genius

Digital Genius is a customer service automation platform that uses predictive technology to suggest the best answer to the agent. If the prediction has a high confidence level, the answer is automated.

Helpshift

Helpshift is an in-channel customer service bot for the enterprise. Bots are available in 11 languages. You can build your own bot or customize a pre-built bot without a developer.

IBM Watson

IBM Watson AI Assistant integrates diverse conversation technology into an application. The Assistant can be used for a variety of channels including mobile devices, messaging platforms, and robots.

Intercom

Intercom is a sales, marketing, and support chatbot that integrates with eCommerce and social platforms and has a live chat option. Conversations from social channels can be integrated into a CRM.

BotsCrew

BotsCrew offers chatbots for hospitality, legal, customer service, finance, eCommerce, entertainment, and concierge service industries. All chatbots are for website, messaging, SMS, and voice assistant like Alexa or Google Home.

ItsAlive

ItsAlive is a chatbot solution for Facebook Messenger that has a drag and drop conditions and a folder-based system to organize decision trees.

kore.ai

Kore is an enterprise-grade end-to-end conversational chatbot platform that satisfies the complex use case requirements for the enterprise. It can be deployed on-site, in the cloud, or using a hybrid model. It is an omnichannel platform.

Landbot

Landbot is a service that transforms websites and landing pages into a conversational experience.

Mobile Monkey

Mobile Monkey is a Facebook Messenger and Instagram marketing bot builder with a live chat option. It has options for agencies, marketers, and SMBs and creators.

Netomi

Netomi is an AI chatbot for customer service that can respond to emails from the chatbot. It also has in-app, web chat, voice, SMS, and social integrations and allows a human to take over the chat conversation.

NextIT

NextIT is an enterprise-grade integrated AI solution with intelligent virtual assistants for customer engagement and workforce support for the enterprise. 

Octane AI

Octane AI is a Facebook Messenger bot that integrates with eCommerce platforms to directly connect with shoppers, track their behavior and report revenue.

Pandorabots

Pandorabots are conversational agents for eCommerce, customer service, voice, B2C, marketing, and entertainment industries. They offer DIY chatbots to fully turnkey chatbot development solutions.

Pypestream

Pypestream is a conversational AI solution built for customer service automation. It has encrypted B2C exchanges that allow customers to process payments, submit claims, and schedule appointments.

Quriobot

Quriobot is a build your own bot program with templates and a drag-and-drop designer. It features a conversation designer that works on most social platforms as well as websites and landing pages.

Kustomer

Kustomer is an enterprise bot platform for customer service in the insurance, travel & hospitality, and consumer electronics industries. It integrates with major CRM’s, social networks, and websites.

Sales Machine

Salesmachine is a Slack bot and customer support tool that alerts you when customers need attention. Track customer health and get a notification if anything changes.

Selekt

Selekt offers sales and marketing chatbots to automate business processes in real estate, eCommerce, hospitality, airlines, TV broadcasting, and HR.

Semantic Machines

Semantic Machines is a conversational AI interface for Siri, Google, and Cortana for eCommerce and business.

Smooch

Smooch manages your messaging channels through a single unified API. It has a bot to human handoff that transfers the conversation history and context to an agent.

Snatchbot

Snatchbot is an AI-powered chatbot that works on mobile devices, web apps, and popular chat services. You can build an automated bot or a human hybrid chatbot without any coding skills.

Twyla

Twyla is a professional conversation design software for AI chatbot training. It automates chat and voice and is a CMS for chatbots that updates the content using workflow features.

Web Spiders

Web Spiders offers an enterprise event chatbot and a lead engagement sales chatbot for customer service and HR for web, social and mobile devices.

Wit.ai

Wit.ai allows you to create voice and text-based bots that humans can chat with on their preferred messaging platform.

Wizeline

Wizeline has chatbots for customer support, marketing, events, and conferences, along with voice bots for Alexa and Google. It has Google maps and Yelp integration.

To learn more about chatbots, check out The Complete Guide to Chatbots. If you have a chatbot platform that you recommend, contact us and we will add it to the list. Ometrics offers chatbot consulting and development services, and you can find more information here.

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