Chatbots are being used by businesses to drive more sales and improve customer support. We complied a best AI chatbot platform comparison and reviews list to show the wide variety of prices and capabilities in the chatbot marketplace. This list is not static and it will be updated regularly. You may also enjoy our Fun List of Chatbots blog here

The table below includes three categories: Type, Platform, and Fees.

Type defines how the user engages with the AI chatbot system. All systems have AI and/or logic conversational chatbots, and some can switch to a live person in a live chat.

  • Text = button click and typing input
  • Live Chat = has live chat to a human
  • Voice = uses voice, often via a mobile phone. Most of these are connecting to Google Assistant or Amazon Alexa voice AI systems.

Platform defines what platform the chatbot works on, and the list may not include all platforms.

  • Website = interfaces on a desktop and mobile website
  • Facebook = uses Facebook Messenger, user must have a Facebook account with Messenger active
  • SMS Text = uses SMS mobile texting
  • Slack, Kik, Twitter and other networks = System works on other social and communication networks
  • Ecommerce platforms = systems that work on or integrate with an eCommerce platform

Fees are the chatbot costs shown on each company’s website on the date when this table was created.

2021 Chatbot Platform Comparison

Company Type Platform Fees
Ochatbot Text,
Live Chat
Websites, Facebook and others. Ecommerce
(Shopify, BigCommerce, Magento, WordPress Woocommerce and others)
LeadBot for lead generation on all platforms
Free, $35, $69, $109, $495
IBM Watson Text, Voice Websites, Facebook, SMS,
Slack, Alexa
Free, priced per message,
Contact required for enterprise
Intercom Text, Live Chat Websites, Facebook,
$59, $119, $499, $999
Also priced based on interactions
Smooch Text, Live Chat Websites, Facebook

$495 Requires contact for Premium and Enterprise

Pullstring Voice Alexa, Google Requires contact
AIVO Text, Voice Websites, Facebook, SMS $240 to $1200
Chatfuel Text, Live Chat Facebook Free, $15 to $180, Premium requires contact
Engati Text, Live Chat Websites, Facebook, eCommerce Free, Premium requires contact
Engagr Text Websites $27 / $38
Drift Text,
Live Chat
Websites Free, $50 to $5,000
Botsify Text,
Live Chat
WordPress, Alexa, Shopify $40, $125, $415, Contact required for Custom
ManyChat Text Facebook Free, $10 to $835+, Business requires contact
Dexter Text, Live Chat Slack Free, $20, $80+
Enterprise pricing on request
LivePerson Text, Live Chat Websites, SMS, Facebook Requires contact
BotCore Text, Voice SMS Requires contact
AI Assist Text Email Requires contact
Amazon Lex Text, Voice SMS Priced per request
Autochat Text,
Live Chat
Websites Requires contact
Avaamo Text, Voice Websites, Facebook,
Requires contact
Dialogflow Text, Voice Websites, Facebook,
Alexa, Google Assistant
Free, Price per connection
Clustaar Text,
Live Chat
Websites, Facebook,
Requires contact
FlowXO Text Facebook,
Free, $19+
Helloumi Text
Live Chat
Websites, Facebook Requires contact
Botanic Technologies Text, Voice Websites, Facebook,
Requires contact
Chatpath Text, Voice,
Live Chat
Websites, SMS Requires contact
Conversy Text, Live Chat Websites, Facebook,
Free, $49 to $249 to $2,000
Digital Genius Text,
Live Chat
Salesforce, Zendesk $5,000+
Flamingo Text, Voice SMS Requires contact
Help Shift Text Websites, In-app $95 to $135 to $160
Hu:toma Text, Voice Websites, Facebook,
Slack, Alexa, Google Assistant
Open source, paid options
BotsCrew Text, Voice,
Live Chat
Websites, Slack, Facebook Requires contact
ItsAlive Text Facebook Free, $19 to $99
Enterprise requires contact Text, Voice,
Live Chat
Websites, Facebook, SMS,
Requires contact
Landbot Text Websites Free, 30€, 80€, Business price requires contact
Mobile Monkey Chatbot,
Text, Live Chat
Facebook Free, $21.75, $51, $299+ Text, Voice,
Live Chat
Websites, Facebook, SMS,
Requires contact
NextIT Text Websites, Facebook Requires contact
Octane AI Text Facebook, eCommerce $29, $199, $499, Enterprise requires contact
Pandorabots Text, Voice Websites, Facebook, SMS,
Slack, eCommerce
Free, requires contact
Pypestream Text Websites, Facebook, SMS Requires contact
Quriobot Text Websites, Facebook, SMS,
Free, 9€ to 99€, 99€+, 899€ Text, Voice,
Live Chat
Websites, Facebook,
Requires contact
Salesmachine Text Slack $75, $500, $2500
Selekt Text Websites, eCommerce Requires contact
Semantic Machines Voice Alexa, Google, Cortana,
Requires contact
Snatchbot Text, Live Chat Websites, Facebook $30, $75,$149, $199,$249, $449, $749,$999, Enterprise requires contact
Twyla Text, Voice,
Live Chat
Websites Requires contact
Web Spiders Text, Live Chat Websites, Facebook,
Requires contact Voice, Text Facebook, Alexa Free
Wizeline Text, Voice,
Live Chat
Websites, Facebook, SMS
Slack, Alexa, Google
Requires contact
Zyratalk Text, Voice Websites, Facebook, SMS,
Slack, Alexa

Ochatbot is a free AI, conversational chatbot platform that does not require coding. Ochatbot increases your business leads and online sales and quickly answers customer questions with modules that include lead forms, surveys, assistant, and eCommerce including importing SKU’s. Ochatbot gathers intelligent data about your users which gives you valuable insights about their preferences. Chatbot development and maintenance are also available. Ochatbot also offers a simple industry-specific LeadBot with no AI.


Chatfuel is a Facebook Messenger chatbot for marketing, sales, and support. It has a collection of bot templates that can be used in creating a chatbot on Messenger without any coding skills. It offers a handover process to a human when the chatbot cannot answer a question.


Engati offers both a chatbot and live chat. It has the ability to stop a bot response so a human can take over the conversation. It works on social platforms and websites and offers multi-lingual support. It is a no-programming chatbot.


Engagr has chat templates for websites that focus on lead generation and conversions. One unique feature is the chat text can be read out loud to the website visitors using either a pre-recorded or automated voice.


Drift’s chatbot qualifies website visitors without using forms, identifies the right sales representative, and schedules a meeting on the sales person’s calendar. The bot conversations are automatically saved and the transcripts are passed to the salespeople for follow-up.    


Botsify is a customer support chatbot. It also has lead generation forms which collect information inside a chatbot conversation on a website or Facebook Messenger. If the chatbot cannot answer a user’s question, the conversation is handed over to a human via email.


ManyChat is a Messenger bot for marketing, sales, and support. It has a visual drag and drop builder to set up the chatbot without programming, and it integrates a live chat feature to notify an agent that a subscriber needs personal attention. 


Dexter allows you to write the chatbot dialogue in a text editor so you can edit and test right away. There are templates where rich media can be inserted, and it connects with many API’s. Dexter is targeted at agencies and enterprises. 


LivePerson is a solution for marketing, sales, and customer care applications in specific industries. They have ready-to-go bot templates and pre-configured intents and dialogues for each industry use case that integrate into back-office systems.


BotCore is fully deployable on both on-premise and cloud environments, and it integrates with enterprise apps and legacy systems. There are a number of conversation channels across voice, text, and custom channels. Multi-channel support is handled by Microsoft Bot Framework.

AI Assist by Conversica

AI Assist is a virtual sales assistant for prospecting, lead generation, and nurturing for the finance industry. The assistant engages the leads through email and gathers new or updated phone numbers and passes the information to a sales rep for follow-up.


Agentbot creates omnichannel experiences on any voice or text channel. It has middleware that interacts with each application such as Zendesk, Salesforce, and Zapier. It uses natural language processing to learn from each conversation.

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. It has automatic speech recognition that converts speech to text, and natural language understanding to recognize the intent of the text.


Autochat helps eCommerce businesses engage with their customers through the purchase experience. It has platform integrations with Woo Commerce, Magento, Shopify, and Big Commerce.


Avaamo offers an AI help desk agent with the ability for multi-turn conversations. There are 150+ prebuilt and custom integrations for healthcare, insurance, financial services, retail, and telecommunications industries.


Dialogflow incorporates Google’s machine learning expertise and products such as Google Cloud Speech-to-Text and is optimized for Google Assistant. This bot supports over 20 languages.


Clustaar has a visual drag and drop builder and allows you to import a plug-and-play template that helps train the bot. The bot starts the conversation and a live chat representative can take over at any time during the conversation.


FlowXO is a chatbot for lead generation that can switch to live chat when needed. It features the option to accept payments in the middle of a conversation and directs the user to a secure payment portal to complete the transaction.


Helloumi is a multi-agent bot that has in-chat payments, the ability to create support tickets for each customer and live chat to take over for the bot. It works on websites, instant messaging and landing pages.

Botanic Technologies

Botanic offers a full suite of conversational systems for enterprises that speak, see, hear and converse multi-modally. They also offer proprietary conversational interfaces for clients to create their own bot.


Chatpath has a virtual sales assistant with hybrid live chat and appointment booking that syncs with existing calendars, routes leads to the right department, and notify agents via text, email, and push notifications.


Conversy is a B2B customer engagement platform for lead acquisition, customer support, and digital marketing. The bot captures and qualifies leads and schedules meetings. Conversy offers its own CRM system.

Digital Genius

Digital Genius is a customer service automation platform that uses predictive technology to suggest the best answer to the agent. If the prediction has a high confidence level, the answer is automated.


Flamingo is a bot for the insurance and banking industries. It operates in either a fully automated or human-assisted mode, allowing agents to join conversations in real-time. This bot is PCI compliant.


Helpshift is an in-channel customer service bot for the enterprise. Bots are available in 11 languages. You can build your own bot or customize a pre-built bot without a developer.


Hu:toma is an open-source conversational AI platform for eCommerce and customer support. The customer support bot is both voice and text. The eCommerce bot is a voice AI sales assistant.

IBM Watson

IBM Watson AI Assistant integrates diverse conversation technology into an application. The Assistant can be used for a variety of channels including mobile devices, messaging platforms, and robots.


Intercom is a sales, marketing, and support chatbot that integrates with eCommerce and social platforms and has a live chat option. Conversations from social channels can be integrated into a CRM.


BotsCrew offers chatbots for hospitality, legal, customer service, finance, eCommerce, entertainment, and concierge service industries. All chatbots are for website, messaging, SMS, and voice assistant like Alexa or Google Home.


ItsAlive is a chatbot solution for Facebook Messenger that has a drag and drop conditions and a folder-based system to organize decision trees.

Kore is an enterprise-grade end-to-end conversational chatbot platform that satisfies the complex use case requirements for the enterprise. It can be deployed on-site, in the cloud, or using a hybrid model. It is an omnichannel platform.


Landbot is a service that transforms websites and landing pages into a conversational experience.

Mobile Monkey

Mobile Monkey is a Facebook Messenger marketing bot builder with a live chat option. It is targeted to the marketing department and agencies for lead generation and lead qualification. is an AI chatbot for customer service that can respond to emails from the chatbot. It also has in-app, web chat, voice, SMS, and social integrations and allows a human to take over the chat conversation.


NextIT is an enterprise-grade integrated AI solution with intelligent virtual assistants for customer engagement and workforce support for the enterprise. 

Octane AI

Octane AI is a Facebook Messenger bot that integrates with eCommerce platforms to directly connect with shoppers, track their behavior and report revenue.


Pandorabots are conversational agents for eCommerce, customer service, voice, B2C, marketing, and entertainment industries. They offer DIY chatbots to fully turnkey chatbot development solutions.


Pullstring is a conversational AI platform that allows you to design, prototype, and publish voice applications for Amazon Alexa and Google Home.

Pype Stream

Pypestream is a conversational AI solution built for customer service automation. It has encrypted B2C exchanges that allow customers to process payments, submit claims, and schedule appointments.


Quriobot is a build your own bot program with templates and a drag-and-drop designer. It features a conversation designer that works on most social platforms as well as websites and landing pages. is an enterprise bot platform for customer service in the insurance, travel & hospitality, and consumer electronics industries. It integrates with major CRM’s, social networks, and websites.

Sales Machine

Salesmachine is a Slack bot and customer support tool that alerts you when customers need attention. Track customer health and get a notification if anything changes.


Selekt offers sales and marketing chatbots to automate business processes in real estate, eCommerce, hospitality, airlines, TV broadcasting, and HR.

Semantic Machines

Semantic Machines is a conversational AI interface for Siri, Google, and Cortana for eCommerce and business.


Smooch manages your messaging channels through a single unified API. It has a bot to human handoff that transfers the conversation history and context to an agent.


Snatchbot is an AI-powered chatbot that works on mobile devices, web apps, and popular chat services. You can build an automated bot or a human hybrid chatbot without any coding skills.


Twyla is a professional conversation design software for AI chatbot training. It automates chat and voice and is a CMS for chatbots that updates the content using workflow features.

Web Spiders

Web Spiders offers an enterprise event chatbot and a lead engagement sales chatbot for customer service and HR for web, social and mobile devices. allows you to create voice and text-based bots that humans can chat with on their preferred messaging platform.


Wizeline has chatbots for customer support, marketing, events, and conferences, along with voice bots for Alexa and Google. It has Google maps and Yelp integration.

To learn more about chatbots, check out The Complete Guide to Chatbots. If you have a chatbot platform that you recommend, contact us and we will add it to the list. Ometrics offers chatbot consulting and development services, and you can find more information here.

Greg Ahern
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