AI Bias 101: How to Mitigate It in 2026
AI has shot into prominence in the past year. Market leaders like Google and Microsoft are already introducing AI-backed products and the rest of the world is following suit. AI has become so relevant that bias has come into play regarding AI solutions. But why...What is the Impact of Chatbot Sentiment Analysis on Your Customer Support Strategy?
AI-powered chatbots have established themselves as a valuable asset to contact centers. Their ability to mimic human conversations resolves issues such as understaffing and high labor costs. Chatbot sentiment analysis enriches the value of chatbot technologies by...From Search to Checkout: AI’s Complete Takeover of E-commerce
If you’ve been on the internet too much, there’s no way you haven’t heard of AI or artificial intelligence. Why? From ChatGPT to chatbots to online shopping, almost all of our actions on the web are influenced by AI. AI has already become a staple technology used by...
Unpacking the Results: Cyber Week 2023
Back in October, Adobe Analytics released their 2023 Holiday Spending forecast, which predicted that holiday sales (Now.1 to Dec.31) would reach $221.8 billion, representing a 4.8% growth year-over-year (YoY). Extreme discounts and the popularity of Buy Now, Pay Later...
How AI Can Help in E-commerce Customer Support
Customer support is a pivotal element for success within the e-commerce landscape. From corporate behemoths to fast-rising start-ups, e-commerce businesses of all sizes are always looking for ways to improve their customer support. Right now, they’re all looking in...
Chatbot vs Conversational AI: What Are The Differences
Chatbots are an entrenched part of our online experience. Whether you’re browsing an e-commerce website, reading an informative blog, or engaging with others on your favorite social platform, the likelihood of a chatbot waiting in the wings to support you is high to...
AI Tools Demystified: A Closer Look at Their Essential Impact
Artificial Intelligence, or AI, might sound fancy, but it’s everywhere, quietly changing our world. Think of AI as the competent helper behind the scenes, improving things in ways you might not even realize. From your smartphone predicting your next word to...
AI Chatbots vs. Human Advisors: Finding the Right Balance in Financial Services
The financial services industry is currently going through a significant transformation, and a major driving force behind this change is the integration of artificial intelligence (AI) and chatbots into various aspects of the sector. As technology advances, it begs...
How Chatbot Marketing is Changing the Customer Experience
Just a few years ago, business teams would debate whether there was a business case for adding customer service live chat to the company’s website. Since then, technology has progressed rapidly, and an increasing number of our interactions with brands today are...
