What is the Impact of Chatbot Sentiment Analysis on Your Customer Support Strategy?
AI-powered chatbots have established themselves as a valuable asset to contact centers. Their ability to mimic human conversations resolves issues such as understaffing and high labor costs. Chatbot sentiment analysis enriches the value of chatbot technologies by...
Unpacking the Results: Cyber Week 2023
Back in October, Adobe Analytics released their 2023 Holiday Spending forecast, which predicted that holiday sales (Now.1 to Dec.31) would reach $221.8 billion, representing a 4.8% growth year-over-year (YoY). Extreme discounts and the popularity of Buy Now, Pay Later...
How Chatbot Marketing is Changing the Customer Experience
Just a few years ago, business teams would debate whether there was a business case for adding customer service live chat to the company’s website. Since then, technology has progressed rapidly, and an increasing number of our interactions with brands today are...What is Headless Commerce and What are its Benefits?
E-commerce has altered dramatically in the past ten years. Just think: mobile shopping, social commerce and ever-changing customer habits have given us a lot to keep up with. Headless commerce is an exciting tool that has been adopted by some industry leaders that...
Cost-Effectiveness: How Chatbots Are Reducing Operational Costs for Financial Institutions
In an age of rapid technological advancement and changing customer expectations, financial institutions grapple with the dual challenge of staying competitive while managing operational costs efficiently. With the emergence of digital banking and the increasing demand...
