Conversion Rate Optimization and Chatbots

In our 24/7 driven world, people expect information and help to be available on demand, especially with brand-focused companies that sell to consumers. Chatbots answer the call for this demand. Chatbots have become very useful in many ways. They help customers find...

The Complete Guide to Chatbots

The 2019 Complete Guide to Chatbots Table of Contents  Download the Chatbot Guide | Next >> Imagine walking into a store and an employee coming up to you and asking this series of questions:  May I help you?… Yes, we have those products. Is this for indoors or...

What is a Chatbot? (Chapter 1)

The 2019 Complete Guide to Chatbots Chapter 1 <<Previous  | Table of Contents | Download the Chatbot Guide | Next >> What is a chatbot? A chatbot is a computer program that can learn over time how to best interact with your website visitors. It can answer...

Why Do I Need a Chatbot? (Chapter 2)

The 2019 Complete Guide to Chatbots Chapter 2 <<Previous  | Table of Contents | Download the Chatbot Guide | Next >> Why do I need a chatbot? Chatbots improve the conversion rate and workflow in many areas of a company.  Support and Customer Service –...

How Does a Chatbot Work? (Chapter 3)

The 2019 Complete Guide to Chatbots Chapter 3 <<Previous  | Table of Contents | Download the Chatbot Guide | Next >> How does a chatbot work? Think of a chatbot in terms of simple logic. Chatbots are more than simple logic, but to understand the basic...

How to Build a Chatbot? (Chapter 4)

The 2019 Complete Guide to Chatbots Chapter 4 <<Previous  | Table of Contents | Download the Chatbot Guide | Next >> How to Build a Chatbot? For a basic bot, there are three types of agents needed:  A support agent, a FAQ agent, and one or more...