Blogs
How AI Can Help in E-commerce Customer Support
Customer support is a pivotal element for success within the e-commerce landscape. From corporate behemoths to fast-rising start-ups, e-commerce businesses of all sizes are always looking for ways to improve their customer support. Right now, they’re all looking in the direction of AI.Image sourced from precedenceresearch.comThe e-commerce...
Chatbot vs Conversational AI: What Are The Differences
Chatbots are an entrenched part of our online experience. Whether you’re browsing an e-commerce website, reading an informative blog, or engaging with others on your favorite social platform, the likelihood of a chatbot waiting in the wings to support you is high to say the least. We’re quite accustomed to using chatbots as a tool to find answers...
AI Tools Demystified: A Closer Look at Their Essential Impact
Artificial Intelligence, or AI, might sound fancy, but it's everywhere, quietly changing our world. Think of AI as the competent helper behind the scenes, improving things in ways you might not even realize. From your smartphone predicting your next word to doctors using AI to fight diseases, it's a part of our everyday lives. Let's look at...
AI Chatbots vs. Human Advisors: Finding the Right Balance in Financial Services
The financial services industry is currently going through a significant transformation, and a major driving force behind this change is the integration of artificial intelligence (AI) and chatbots into various aspects of the sector. As technology advances, it begs the question: are AI chatbots on the brink of replacing human financial advisors,...
How Chatbot Marketing is Changing the Customer Experience
Just a few years ago, business teams would debate whether there was a business case for adding customer service live chat to the company's website. Since then, technology has progressed rapidly, and an increasing number of our interactions with brands today are powered by bots, many of them AI powered, whether we are aware of it or not. Also not...