AI Bias 101: How to Mitigate It in 2026
AI has shot into prominence in the past year. Market leaders like Google and Microsoft are already introducing AI-backed products and the rest of the world is following suit. AI has become so relevant that bias has come into play regarding AI solutions. But why...What is the Impact of Chatbot Sentiment Analysis on Your Customer Support Strategy?
AI-powered chatbots have established themselves as a valuable asset to contact centers. Their ability to mimic human conversations resolves issues such as understaffing and high labor costs. Chatbot sentiment analysis enriches the value of chatbot technologies by...
Unpacking the Results: Cyber Week 2023
Back in October, Adobe Analytics released their 2023 Holiday Spending forecast, which predicted that holiday sales (Now.1 to Dec.31) would reach $221.8 billion, representing a 4.8% growth year-over-year (YoY). Extreme discounts and the popularity of Buy Now, Pay Later...
How AI Can Help in E-commerce Customer Support
Customer support is a pivotal element for success within the e-commerce landscape. From corporate behemoths to fast-rising start-ups, e-commerce businesses of all sizes are always looking for ways to improve their customer support. Right now, they’re all looking in...
