{"id":8840,"date":"2023-11-09T11:25:23","date_gmt":"2023-11-09T18:25:23","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=8840"},"modified":"2023-11-09T11:25:29","modified_gmt":"2023-11-09T18:25:29","slug":"chatbot-vs-conversational-ai-what-are-the-differences","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/chatbot-vs-conversational-ai-what-are-the-differences\/","title":{"rendered":"Chatbot vs Conversational AI: What Are The Differences"},"content":{"rendered":"\n\n[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

Chatbots are an entrenched part of our online experience. Whether you\u2019re browsing an e-commerce website, reading an informative blog, or engaging with others on your favorite social platform, the likelihood of a chatbot waiting in the wings to support you is high to say the least.<\/span><\/p>\n

We\u2019re quite accustomed to using chatbots as a tool to find answers to common questions or to reach customer support channels. Not only do they provide a quick path to important resources that a visitor might need. They also reduce the demands on customer service teams by resolving simple queries autonomously.<\/span><\/p>\n

There are limitations, however, to the capabilities of common chatbots. As they are typically self-contained computer programs, they cannot genuinely interpret and understand a query. Many chatbots will be looking for keywords or rule-based queries. These will inform the content the chatbot will provide, which may not necessarily be appropriate to the user\u2019s needs.<\/span><\/p>\n

Conversational AI is an advanced technology that stands to revolutionize a range of industries. Chatbot support is one of them. But what separates the two technologies?<\/span><\/p>\n

What is a Chatbot?<\/span><\/h2>\n

A chatbot relies on text input as the primary source to understand queries and provide answers, such as <\/span>Only Domains<\/span><\/a> uses to give support on its site.<\/span><\/p>[\/et_pb_text][et_pb_image alt=”Screenshot of onlydomains.com” title_text=”Only Domains” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”43%” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/11\/Only-Domains.png” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

This technology is capable of understanding simple text strings. It can offer solutions or pre-defined pieces of content to resolve the question. Chatbot abilities can vary. They often have limited scope, given the information available to them, and the instructions laid out by the manager of the chatbot.<\/span><\/p>\n

Chatbots typically operate in two forms – rule-based and AI-based – and serve as vital <\/span>remote assist software<\/span><\/a> for many businesses.<\/span><\/p>\n

Rule-Based Chatbot<\/span><\/h3>\n

A rule-based chatbot is the simplest form of chatbot technology and is in use across domains throughout the web. Instead of facilitating a conversation with a user, the chatbot will offer predefined options to choose from. These kinds of chatbots are often found on e-commerce websites and the typical options you might see include:<\/span><\/p>\n