{"id":487,"date":"2016-12-28T16:22:54","date_gmt":"2016-12-28T23:22:54","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=487"},"modified":"2019-06-06T01:57:33","modified_gmt":"2019-06-06T07:57:33","slug":"which-test-won-contact-us-vs-live-chat","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/which-test-won-contact-us-vs-live-chat\/","title":{"rendered":"Which Test Won? Contact Us vs Live Chat Test"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-488\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat.jpg\" alt=\"14-both-vs-contact-vs-chat\" width=\"1280\" height=\"1280\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat.jpg 1280w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat-150x150.jpg 150w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat-300x300.jpg 300w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat-768x768.jpg 768w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat-1024x1024.jpg 1024w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2016\/12\/14-Both-vs-Contact-vs-Chat-624x624.jpg 624w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>Having your customers easily contact you is very important in building trust. Even if they never contact you just knowing they can is important. In this test version A won. B had a 24% drop and C had a 78% drop in clicks. Contact Us was better than Chat Live, but in this test, having both had the greatest lift.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Having your customers easily contact you is very important in building trust. Even if they never contact you just knowing they can is important. In this test version A won. B had a 24% drop and C had a 78% drop in clicks. Contact Us was better than Chat Live, but in this test, having [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[40,7,18],"tags":[682423],"class_list":["post-487","post","type-post","status-publish","format-standard","hentry","category-crohacks","category-a-b-testing","category-conversion-rate-optimization","tag-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Which Test Won? 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