{"id":4459,"date":"2020-11-09T16:09:15","date_gmt":"2020-11-09T23:09:15","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=4459"},"modified":"2022-09-01T09:01:35","modified_gmt":"2022-09-01T15:01:35","slug":"5-benefits-of-conversational-ecommerce-chatbots-for-shopify-bigcommerce-magento-woocommerce-and-others","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/5-benefits-of-conversational-e-commerce-chatbots-for-shopify-bigcommerce-magento-woocommerce-and-others\/","title":{"rendered":"5 Benefits of Conversational E-Commerce Chatbots for Shopify, BigCommerce, Magento, WooCommerce and Others"},"content":{"rendered":"

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First of all, what is an AI chatbot?<\/span><\/h2>\n

AI (Artificial Intelligence) ecommerce chatbots have gained popularity over the years because of the rise of technology usage. Their usage has been stupendously helpful for websites and social media sites, especially in e-commerce sites or what is commonly known as buy and sell platforms. You might be thinking what especially is an AI chatbot? Why are they so popular? They are designed to answer the customers\u2019 inquiries and frequently asked questions and they are always available to engage with customers day and night without supervision.<\/span><\/p>\n

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Why bother using AI ecommerce chatbots?<\/span><\/h2>\n

Nowadays, people frequently use their phones to get information which is more convenient and accessible, especially through messaging apps. These AI chatbots are programmed to assist customers with specific things such as answering specific questions and giving personalized recommendations to each customer with which they come in contact. They learn from these encounters to provide a better experience. So, more complex questions are not for an AI chatbot. For example, a customer service chatbot can\u2019t look up a customer\u2019s account and wouldn’t generate an answer. It wasn\u2019t programmed that way<\/span>.<\/span> AI chatbots function through machine learning so they continue to evolve as customers use them. They also need maintenance and a human to adjust them.<\/span><\/p>\n

What are its effects and benefits of ecommerce chatbots?<\/span><\/h2>\n

There are multiple beneficial effects that AI chatbots have on an e-commerce site. Some of them are introduced below:<\/span><\/p>\n

Lift in Revenues<\/span><\/h3>\n

When you go to a site and look for a product, you can\u2019t simply scan all of the site\u2019s products in each listing, so the site\u2019s chatbot is the best option to consider. This helps with the revenue<\/a> the company gets from their site. How? Whenever customers engage with the chatbot, there\u2019s a 15% to 35% lift in the company\u2019s revenues. This is because of the availability of information and fast response of a bot which leads consumers to purchase more. Consumers don\u2019t like waiting for services that take too long which might happen with live chat. So, having an AI chatbot is better. The chances of a customer buying from the store or site are higher since they are being accommodated well in their shopping experience. In case a customer abandons a cart, don\u2019t worry because the chatbot automatically starts tracking the customer and sets notifications. Customers can be lured back into shopping using a perfectly curated selection of items or personalized suggestions from the last item they took interest in because of the machine learning function of the chatbot.<\/span><\/p>\n

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True AI to engage shoppers in conversational eCommerce. Create happy customers while growing your business!<\/strong><\/h4>\n
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