{"id":4438,"date":"2020-10-23T15:45:44","date_gmt":"2020-10-23T21:45:44","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=4438"},"modified":"2022-09-01T09:10:13","modified_gmt":"2022-09-01T15:10:13","slug":"everything-you-need-to-know-about-the-different-types-of-chatbot","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/everything-you-need-to-know-about-the-different-types-of-chatbots\/","title":{"rendered":"EVERYTHING YOU NEED TO KNOW ABOUT THE DIFFERENT TYPES OF CHATBOTS"},"content":{"rendered":"

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Chatbot? A robot that chats?<\/b><\/p>\n

The answer is: YES. Chatbots are technologically designed to let us interact with computers in a conversational manner. It also became a norm for websites and gadgets such as phones created in these modern times to be equipped with a chatbot. These chatbots help make people\u2019s daily lives easier than it used to be with just a swipe, type, click or even just by mentioning a particular keyword.\u00a0<\/span><\/p>\n

Chatbots are also used for websites to accommodate any visitor that happens to pass by in it. But not all chatbots used in websites are as efficient as we expect them to be. Well-designed ones attract site visitors more since it\u2019ll be able to help in case any issue arises with the website\u2019s customer support.<\/span><\/p>\n

In order to know what chatbot is best to use for your website, you should know it\u2019s Pros and Cons first. It\u2019s just like how a person chooses a car, house or gadget before buying one. By doing some research, you can have an overview of what you\u2019re choosing which will then help with your decision.<\/span><\/p>\n

Pros and Cons of Chatbots<\/b><\/p>\n

AI Chatbot (Artificial Intelligence)<\/b><\/p>\n

These chatbots are used via texts, pressing buttons and voice recognition and work with \u201cHuman-In-The-Loop\u201d (HTIL) which is a process where machine power and human intelligence are used to create machine learning based AI. Machine learning is when the chatbot learns by itself which is a bit risky. An example of this is Gmail<\/a> when its suggested word is incorrect. A pro is that you can talk to it for as long as you can, just like a human person. It can also quickly give you the data you need with images, texts or links that will lead you to what you are looking for. Now, one of its cons is that it is unable to understand misspellings such as \u201cu r\u201d which means \u201cyou are\u201d, and they need maintenance and guidance of a parent (human) because it\u2019s like a child or infant that needs constant learning to get smarter.<\/span><\/p>\n

Livechat<\/b><\/p>\n

Livechat<\/a> is a person responding to the questions similar to chatting or texting through the computer. It is best used for interpreting more complex issues that an AI system cannot but it is also important to have an AI chatbot with it as a second option in case the livechat is not available. Its pro is that things can be monitored daily and since there is a personal touch, a human connection, complex questions can be answered right away and daily monitored. Now, its con is that customers expect an immediate response, otherwise it\u2019ll give the impression that no one is at the company. So the person assigned to it should always be on livechat. Next is that 63% of the customers prefer AI chatbot more than Livechat because they feel more secure with giving their private information to a non-human.<\/span><\/span><\/p>\n

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True AI to engage shoppers in conversational eCommerce. Create happy customers while growing your business!<\/strong><\/h4>\n
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