{"id":2744,"date":"2020-01-16T13:20:26","date_gmt":"2020-01-16T20:20:26","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=2744"},"modified":"2025-01-17T16:13:45","modified_gmt":"2025-01-17T23:13:45","slug":"best-live-chat-reviews-comparison-guide","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/best-live-chat-reviews-comparison-guide\/","title":{"rendered":"2025 Best Live Chat Reviews Comparison Guide"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; min_height=&#8221;248px&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/01\/call-center-support.png&#8221; alt=&#8221;best shopify plugins best live chat&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; min_height=&#8221;211px&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Live chat allows customers get excellent service which not only solves their immediate issue but can also close sales and increase the company&#8217;s positive reputation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;99.6%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; width=&#8221;99.6%&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p><span style=\"font-weight: 400;\">The top 5 benefits of a live chat system are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support, especially for software help<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sign up processes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Answering sales questions for products with a lot of options<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Targeted proactive chat invitations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advanced lead qualification<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The only risk with a live chat system is when you take too long to answer which is as short as 15 seconds. This gives the appearance that nobody is at the office. You really need it maintained all the time much the same as a call center.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span>Video calls have become an integral part of today&#8217;s communication with over 175% increase in regular live video usage among millennials in just the last 3 years under TokBox data. Thus\u00a0<\/span><a href=\"https:\/\/www.softermii.com\/blog\/video-chat-app-development-complete-guide\">video chat apps<\/a><span>\u00a0are hiking in its popularity with incremental speed as for businesses as well as for personal usage.<\/span><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Live Chat and AI Chatbots<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Live Chat can be used as an extension to an AI chatbot Iike <a href=\"https:\/\/www.ometrics.com\/\">Ochatbot<\/a>.\u00a0 A chatbot can handle all the basic questions regarding returns, what color sneakers can I get, what is your warranty, etc.\u00a0 But customers sometimes need to talk to a live person. The advantage to setting up your website with a chatbot and live chat is now agents are answering higher level questions and providing an overall better customer experience. And the agents are not getting frustrated answering monotonous questions.\u00a0 In some cases, less live agents are required to be on duty.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below are some of the better rated live chat companies.\u00a0 Free plans and pricing and a description of the live chat services are compared.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Free Plan &#8211; this would be a plan that is permanently free.\u00a0 If there is a free trial for a paid plan, this is listed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fees &#8211; fees are often per agent seat.\u00a0 Most of these plans allow unlimited agent seats.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2024 Live Chat Comparison<\/span><\/h2>\n<p>&nbsp;<\/p>\n<table style=\"width: 699px; height: 2069px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Company<\/span><\/td>\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Free Plan<\/span><\/td>\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Pricing<\/span><\/td>\n<\/tr>\n<tr style=\"height: 96px;\">\n<td style=\"height: 208px;\"><a href=\"#ometrics\"><span style=\"font-weight: 400;\">Ometrics<\/span><\/a><\/td>\n<td style=\"height: 96px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 96px;\">\n<p>Basic &#8211; $69 per month<\/p>\n<p>Plus &#8211; $109 per month<\/p>\n<p>Pro &#8211; $495 per month<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 96px;\">\n<td style=\"height: 96px;\"><a href=\"#purechat\"><span style=\"font-weight: 400;\">PureChat<\/span><\/a><\/td>\n<td style=\"height: 96px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 96px;\">\n<p><span style=\"font-weight: 400;\">Growth &#8211; $39 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">PRO &#8211; $79 per month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 208px;\">\n<td style=\"height: 208px;\"><a href=\"#snapengage\"><span style=\"font-weight: 400;\">SnapEngage<\/span><\/a><\/td>\n<td style=\"height: 208px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 208px;\">\n<p><span style=\"font-weight: 400;\">Essentials &#8211; from $29 per user per month (Minimum 3 users, billed annually)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Professional &#8211; from $39 per user per month (Minimum 3 users, billed annually)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise &#8211; from $49 per user per month (Minimum includes 10 users, billed annually)<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#olark\"><span style=\"font-weight: 400;\">Olark<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Monthly &#8211; $29 per agent per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2 year &#8211; 35% discount with 2 year commitment<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#zendesk\"><span style=\"font-weight: 400;\">Zendesk Chat<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">Lite plan is free<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Suite Team &#8211; from $69\/month for 1 agent<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suite Growth &#8211; from $115\/month for 1 agent<\/span><\/p>\n<p>Suite Professional &#8211; from $149\/month for 1 agent<span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suite Enterprise- from $59\/month for 1 agent<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#clickdesk\"><span style=\"font-weight: 400;\">ClickDesk<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Lite &#8211; $14.99\/month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pro &#8211; $24.99\/month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise &#8211; $39.99\/month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 96px;\">\n<td style=\"height: 96px;\"><a href=\"#smartsupp\"><span style=\"font-weight: 400;\">Smartsupp<\/span><\/a><\/td>\n<td style=\"height: 96px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 96px;\">\n<p><span style=\"font-weight: 400;\">Standard &#8211; $28\/month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pro &#8211; $60\/month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#zoho\"><span style=\"font-weight: 400;\">Zoho Desk<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Standard\u00a0 &#8211; $12 per agent per month billed annually<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Professional &#8211; $20 per agent per month billed annually<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise &#8211; $35 per agent per month billed annually<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#chaport\"><span style=\"font-weight: 400;\">Chaport<\/span><\/a><\/td>\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Pro &#8211; $9.80 per operator per month<\/span><\/td>\n<\/tr>\n<tr style=\"height: 56px;\">\n<td style=\"height: 56px;\"><a href=\"#nextiva\"><span style=\"font-weight: 400;\">Nextiva<\/span><\/a><\/td>\n<td style=\"height: 56px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 56px;\"><span style=\"font-weight: 400;\">Enterprise &#8211; starts at $30 per month per user<\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"height: 48px;\"><a href=\"#chatra\"><span style=\"font-weight: 400;\">Chatra<\/span><\/a><\/td>\n<td style=\"height: 48px;\"><span style=\"font-weight: 400;\">Free forever<\/span><\/td>\n<td style=\"height: 48px;\"><span style=\"font-weight: 400;\">Paid per agent &#8211; $19 per month billed monthly or $15 per month billed annually<\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#tawk\"><span style=\"font-weight: 400;\">Tawk.to<\/span><\/a><\/td>\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#iadvize\"><span style=\"font-weight: 400;\">iAdvize<\/span><\/a><\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\"><span style=\"font-weight: 400;\">Register for a Live Demo<\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"height: 48px;\"><a href=\"#jivochat\"><span style=\"font-weight: 400;\">JivoChat<\/span><\/a><\/td>\n<td style=\"height: 48px;\"><span style=\"font-weight: 400;\">Basic version is free<\/span><\/td>\n<td style=\"height: 48px;\"><span style=\"font-weight: 400;\">Professional version &#8211; $13 Per agent per month if billed annually<\/span><\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#liveagent\"><span style=\"font-weight: 400;\">LiveAgent<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Ticket &#8211; $15 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ticket+Chat &#8211; $29 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All-inclusive &#8211; $39 per month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 96px;\">\n<td style=\"height: 96px;\"><a href=\"#helponclick\"><span style=\"font-weight: 400;\">HelpOnClick<\/span><\/a><\/td>\n<td style=\"height: 96px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 96px;\">\n<p><span style=\"font-weight: 400;\">Starter &#8211; $7.20 per user per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Advanced &#8211; $11.40 per user per month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#websitealive\"><span style=\"font-weight: 400;\">WebsiteAlive<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">AliveChat &#8211; $30 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AliveChat Plus &#8211; $50 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise &#8211; Contact Us<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\"><a href=\"#mylivechat\"><span style=\"font-weight: 400;\">MyLiveChat<\/span><\/a><\/td>\n<td style=\"height: 176px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 176px;\">\n<p><span style=\"font-weight: 400;\">Starter Plan &#8211; $15 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Basic Plan &#8211; $29 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Corporate Plan &#8211; $59 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise Plan &#8211; $99 per month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#kayako\"><span style=\"font-weight: 400;\">Kayako<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Inbox &#8211; $15 per agent per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Growth &#8211; $30 per agent per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Scale &#8211; $60 per agent per month<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\"><a href=\"#sendinblue\"><span style=\"font-weight: 400;\">Sendinblue<\/span><\/a><\/td>\n<td style=\"height: 176px;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"height: 176px;\">\n<p><span style=\"font-weight: 400;\">Lite &#8211; $25 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Essential &#8211; $39 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Premium &#8211; $66 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise &#8211; Get quote<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#velaro\"><span>Velaro<\/span><\/a><\/td>\n<td style=\"height: 24px;\"><span>No<\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Small Business &#8211; $64.95 per user<\/span><\/p>\n<p><span>Professional &#8211; $179.95 per user<\/span><\/p>\n<p><span>Enterprise &#8211; Contact us<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#whoson\"><span>WhosOn<\/span><\/a><\/td>\n<td style=\"height: 24px;\"><span>Free Trial<\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>WhosOn Cloud &#8211; from $33<\/span><\/p>\n<p><span>WhosOn On-premise &#8211; from $46<\/span><\/p>\n<p><span>Professional Service Custom WhosOn project &#8211; enquire<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#hubspot\"><span>HubSpot Live Chat<\/span><\/a><a href=\"#comm100\"><span style=\"font-weight: 400;\"><\/span><\/a><\/td>\n<td style=\"height: 24px;\"><span>Yes<\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Starter &#8211; starts at $50 per month<\/span><\/p>\n<p><span>Professional &#8211; starts at $800 per month<\/span><\/p>\n<p><span>Enterprise &#8211; starts at $3200 per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#intercom\"><span>Intercom<\/span><\/a><span><\/span><\/td>\n<td style=\"height: 24px;\"><span>No but Essential and Pro plans have free trials<\/span><span><\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Essential &#8211; from $87 per month<\/span><\/p>\n<p><span>Pro &#8211; from $153 per month<\/span><\/p>\n<p><span>Premium &#8211; Custom Pricing<\/span><\/p>\n<p><span><\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#acquire\"><span>Acquire.io<\/span><\/a><\/td>\n<td style=\"height: 24px;\"><span>No<\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Basic &#8211; $300 per month billed annually +$40 per month per agent<\/span><\/p>\n<p><span>Pro &#8211; $950 per month billed annually +$50 per month per agent<\/span><\/p>\n<p><span>Enterprise &#8211; Custom Pricing<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span><a href=\"#livechat\">LiveChat<\/a><\/span><\/td>\n<td style=\"height: 24px;\"><span>No but Team plan has a 14-day free trial<\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Starter &#8211; $16 per month per seat (logged in agent) billed annually or $19 month-to-month<\/span><\/p>\n<p><span>Team &#8211; $33 per month per seat (logged in agent) billed annually or $39 month-to-month<\/span><\/p>\n<p><span>Business &#8211; $50 per month per seat (logged in agent) billed annually or $59 month-to-month<\/span><\/p>\n<p><span>Enterprise &#8211; individual contract with annual billing<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span><a href=\"#drift\">Drift<\/a><\/span><\/td>\n<td style=\"height: 24px;\"><span>Yes<\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Standard &#8211; $50 per month billed annually<\/span><\/p>\n<p><span>Pro &#8211; $400 per month billed annually<\/span><\/p>\n<p><span>Premium &#8211; $1500 per month billed annually<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span><a href=\"#bold360\">Bold360<\/a><\/span><\/td>\n<td style=\"height: 24px;\"><span><\/span><\/td>\n<td style=\"height: 24px;\">\n<p><span>Agent &#8211; Request Quote<\/span><\/p>\n<p><span>Service &#8211; Request Quote<\/span><\/p>\n<p><span>Acquire &#8211; Request Quote<\/span><\/p>\n<p><span>Helpdesk &#8211; Request Quote<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span><a href=\"#liveperson\">LivePerson<\/a><\/span><\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\"><span>Request a Quote<\/span><\/td>\n<\/tr>\n<tr style=\"height: 150.625px;\">\n<td style=\"height: 150.625px;\"><span style=\"font-weight: 400;\"><a href=\"#userlike\"><span>Userlike<\/span><\/a><\/span><\/td>\n<td style=\"height: 150.625px;\"><span style=\"font-weight: 400;\"><span>Yes<\/span><\/span><\/td>\n<td style=\"height: 150.625px;\">\n<p><span>Team &#8211; 29$ per month<\/span><\/p>\n<p><span>Corporate &#8211; 99$ per month<\/span><\/p>\n<p><span>Business &#8211; 299$ per month<\/span><\/p>\n<p><span>Flex &#8211; Request Demo<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\"><span style=\"font-weight: 400;\"><span><a href=\"#freshchat\">Freshchat<\/a><\/span><\/span><\/td>\n<td style=\"height: 176px;\"><span style=\"font-weight: 400;\"><span>Yes<\/span><\/span><\/td>\n<td style=\"height: 176px;\">\n<p><span>Blossom &#8211; $15 per team member per month billed yearly<\/span><\/p>\n<p><span>Garden &#8211; $24 per team member per month billed yearly<\/span><\/p>\n<p><span>Estate &#8211; $39 per team member per month billed yearly<\/span><\/p>\n<p><span>Forest &#8211; $79 per team member per month billed yearly<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 184px;\">\n<td style=\"height: 184px;\"><span style=\"font-weight: 400;\"><a href=\"#helpcrunch\"><span>HelpCrunch<\/span><\/a><\/span><\/td>\n<td style=\"height: 184px;\"><span style=\"font-weight: 400;\"><span>No<\/span><\/span><\/td>\n<td style=\"height: 184px;\">\n<p><span>Standard &#8211; $15 per month per team member billed monthly<\/span><\/p>\n<p><span>Premium &#8211; $25 per month per team member billed monthly<\/span><\/p>\n<p><span>Enterprise &#8211; Chat With Us<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span><a href=\"#tidio\">Tidio<\/a><\/span><\/td>\n<td style=\"height: 24px;\"><span>Yes<\/span><\/td>\n<td style=\"height: 24px;\"><span>From $15 per month<\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#formilla\"><span>Formilla<\/span><\/a><span><\/span><\/td>\n<td style=\"height: 24px;\"><span><\/span><\/td>\n<td style=\"height: 24px;\"><span>Sign up free<\/span><span><\/span><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><span><a href=\"#livezilla\">Livezilla<\/a><\/span><\/td>\n<td style=\"height: 24px;\"><span>LiveZilla ONE is free<\/span><\/td>\n<td style=\"height: 24px;\"><span>LiveZilla PRO &#8211; 200-1100 euros<\/span><\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><span><a href=\"#comm100\">Comm100<\/a><\/span><\/td>\n<td style=\"height: 136px;\"><span>No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span>Team &#8211; $29 per agent per month<\/span><\/p>\n<p><span>Business &#8211; $49 pre agent per month<\/span><\/p>\n<p><span>Enterprise &#8211; Request quote<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\"><a href=\"#livehelpnow\"><span>LiveHelpNow<\/span><\/a><span style=\"font-weight: 400;\"><\/span><\/td>\n<td style=\"height: 24px;\"><span>No<\/span><span style=\"font-weight: 400;\"><\/span><\/td>\n<td style=\"height: 24px;\"><span>$21.00 per month for 1 agent &#8211; cost scales upward<\/span><span style=\"font-weight: 400;\"><\/span><\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#beacon\"><span style=\"font-weight: 400;\">Help Scout Beacon<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Standard &#8211; $20 per user per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus &#8211; $32 per user per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company &#8211; Contact Us<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 136px;\">\n<td style=\"height: 136px;\"><a href=\"#reve\"><span style=\"font-weight: 400;\">REVE Chat<\/span><\/a><\/td>\n<td style=\"height: 136px;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td style=\"height: 136px;\">\n<p><span style=\"font-weight: 400;\">Standard &#8211; $13.50 per agent per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Advanced &#8211; $22.50 per agent per month<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprise &#8211; $45 per agent per month<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b h2=\"\" id=\"ometrics\">Ometrics<\/b>\u00a0&#8211; a suite of website engagment tools including a chatbot and live chat.\u00a0 There is a free plan for personal sites up to a Pro plan for those who want everything taken care of by <a href=\"\/\">Ometrics<\/a>&#8216;s natural language processing engineers.\u00a0 No coding is required.\u00a0 You simply copy the code that is generated when you <a href=\"https:\/\/www.ometrics.com\/blog\/how-to-build-an-ai-chatbot-quick-tips-5\/\">build your chatbot<\/a> or other website engagement tool and paste it into your own website code.<span style=\"font-weight: 400;\"><span><\/span><\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/www.ometrics.com\/ochatbot-for-enterprise\/&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; border_width_all=&#8221;3px&#8221; border_color_all=&#8221;#68AB37&#8243; global_module=&#8221;6437&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2022\/08\/Ochatbot_ecomm-cart-420&#215;420-1-300&#215;300.png&#8221; alt=&#8221;shopify plugins&#8221; title_text=&#8221;Ochatbot_ecomm-cart 420&#215;420&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|3px||3px|false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<h4><b data-stringify-type=\"bold\">True AI to engage customers for eCommerce, business leads, and customer support.<\/b><\/h4>\n<div><\/div>\n<ul>\n<li>\n<h4>5% to 35% Increase in AOV*<\/h4>\n<\/li>\n<li>\n<h4>20% to 40% Increase in Revenue*<\/h4>\n<\/li>\n<li>\n<h4>25% to 45% Reduction in Tickets with a Customer Service Chatbot<\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"color: #008000;\"><strong><b data-stringify-type=\"bold\">We Guarantee Results&#8230; Or Work For Free!<\/b><\/strong><\/span><\/p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.ometrics.com\/ochatbot-for-enterprise\/&#8221; button_text=&#8221;Learn More&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;24px&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;#E09900&#8243; button_border_width=&#8221;0px&#8221; button_icon=&#8221;&#x3d;||divi||400&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">*When shoppers engage with Ochatbot\u00ae<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;99.6%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; width=&#8221;99.6%&#8221; global_colors_info=&#8221;{}&#8221;]<p><b h2=\"\" id=\"purechat\">PureChat<\/b> &#8211; a great chat tool that you can put on your website to communicate with your visitors. Getting a chat box onto your site takes less than three minutes from start-to-finish. You will be taken to your <a href=\"https:\/\/purechat.com\/free-live-chat\">PureChat<\/a> dashboard where you will be provided with the code snippet that you copy and paste onto all pages of your website. By adding a chat box to your page, you&#8217;re able to close more sales, provide top notch customer support and communicate more effectively than phone and email support.<\/p>\n<p><b h2=\"\" id=\"snapengage\">SnapEngage<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/snapengage.com\/\">SnapEngage<\/a> provides a snippet of javascript you simply copy and paste onto the website. Some exclusive features include Call-me, secure data transfer, SMS to chat, and co-browsing.<\/span><\/p>\n<p><b h2=\"\" id=\"olark\">Olark<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.olark.com\/\">Olark<\/a> makes your business human by using live chat software for sales, marketing and customer support on your website.<\/span><\/p>\n<p><b h2=\"\" id=\"zendesk\">ZenDesk Chat<\/b> &#8211; multiple different levels of chat with different features and functionalities.\u00a0 Their live chat works on every platform as it is just an html link you paste. <a href=\"https:\/\/www.zendesk.com\/chat\/\">Zendesk Chat<\/a> can work in tandem with other channels.<\/p>\n<p><b h2=\"\" id=\"clickdesk\">ClickDesk<\/b><span style=\"font-weight: 400;\"> &#8211; unlimited chats, widget customization, chat transfer and groups, 99.5% uptime and SSL security, chat conferencing, CRM integration and API, audio calling, video chat, post chat survey, reports and history, queuing, white label, unlimited domains, widget Custom CSS, Analytics, and a Dedicated Account Manager.\u00a0 You can install the <a href=\"https:\/\/www.clickdesk.com\/product\">ClickDesk<\/a> chat widget on any of the website platforms.<\/span><\/p>\n<p><b h2=\"\" id=\"smartsupp\">Smartsupp<\/b> &#8211; an integration with Smartlook, so you have Smartlook recordings (however, the features are limited, Smartlook itself has a lot more possibilities). They are planning an integration with FB Messenger and email.\u00a0 <a href=\"https:\/\/www.smartsupp.com\/\">Smartsupp<\/a> is more affordable for their target group and they have priority chat support.<\/p>\n<p><b h2=\"\" id=\"zoho\">Zoho Desk<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.zoho.com\/desk\/live-chat-ticketing-software.html\" target=\"_blank\" rel=\"noopener noreferrer\">Zoho Desk<\/a> is context-aware help desk software that helps businesses focus on the customer. Canned responses help with preliminaries.\u00a0 Agents can be designated expert in certain categories and chats can be routed to them. Waiting time is shown for an agent and there is the ability to convert chat requests into tickets for customers willing to wait until later.<\/span><\/p>\n<p><b h2=\"\" id=\"chaport\">Chaport<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.chaport.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Chaport<\/a> is\u00a0 modern live chat software for websites. Connects with apps through Zapier.\u00a0 When offline, customers can leave messages and receive email notifications with answers.<\/span><\/p>\n<p><b h2=\"\" id=\"nextiva\">Nextiva<\/b><span style=\"font-weight: 400;\"> &#8211;\u00a0<a href=\"https:\/\/www.nextiva.com\/\">Nextiva<\/a>\u00a0is a business VoIP phone system and customer management software suite to run your business from the cloud.\u00a0 Only the Enterprise Plan comes with live chat.<\/span><\/p>\n<p><b h2=\"\" id=\"chatra\">Chatra<\/b><span> &#8211; live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.<\/span> <span><a href=\"https:\/\/chatra.io\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Chatra<\/a> is made to increase online sales but in a friendly, helpful way.\u00a0 You can log in to your Chatra dashboard both from desktops and mobile. In general, Chatra is a simple and straightforward messenger service with a modern yet lightweight design.<\/span><br \/><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><b h2=\"\" id=\"tawk\">Tawk.to<\/b><span style=\"font-weight: 400;\"> &#8211; 100% free and always will be. \u00a0 You can have unlimited agents and add it to unlimited sites, and your chat history is kept forever until you delete it.\u00a0 All you have to do is copy a small piece of JavaScript and add it to your website&#8217;s HTML, usually in the footer of your site (e.g. before &lt;\/body&gt;).\u00a0 <a href=\"https:\/\/www.tawk.to\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tawk.to<\/a> also has plugins for systems like WordPress, Joomla, Opencart, etc.which make it even easier.<\/span><\/p>\n<p><b h2=\"\" id=\"iadvize\">iAdvize<\/b> &#8211; humanises the digital experience in a cost-effective and scalable way, combining the best of human and artificial intelligence for the most valuable conversations.\u00a0 Your customer service support can easily support your customers via the <a href=\"https:\/\/www.iadvize.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">iAdvize<\/a> platform. While engaging in conversation, respondents can access your customer information and create support tickets using our CRM integrations. These integrations synchronize all your actions on both tools.<\/p>\n<p><b h2=\"\" id=\"jivochat\">JivoChat<\/b><span style=\"font-weight: 400;\"> &#8211; install Live Chat on your website and turn your visitors into paying customers with <a href=\"https:\/\/www.jivochat.com\/features\/\" target=\"_blank\" rel=\"noopener noreferrer\">JivoChat<\/a>. There is an easy setup and the first five agents are free.<\/span><\/p>\n<p><b h2=\"\" id=\"liveagent\">LiveAgent<\/b> &#8211; get started with <a href=\"https:\/\/www.liveagent.com\/live-chat-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">LiveAgent<\/a> in five minutes.\u00a0 You can integrate the chat button to any website\/platform that supports placing JavaScript code.\u00a0 In LiveAgent\u2019s system, you have many ways to achieve something automatically, by creating custom rules that will perform some actions based on specific conditions.<\/p>\n<p><b h2=\"\" id=\"helponclick\">HelpOnClick<\/b> &#8211; <a href=\"https:\/\/www.helponclick.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">HelpOnClick<\/a> improves interaction with your customers and boosts conversion rates by 40% with live chat software. Enhances communication online.\u00a0 You just copy and paste the code and then it will work in real time.<\/p>\n<p><b h2=\"\" id=\"websitealive\">WebsiteAlive<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.websitealive.com\/alivechat\/\" target=\"_blank\" rel=\"noopener noreferrer\">WebsiteAlive<\/a> live chat solution, customizable to match your website and allows you to communicate in your customer\u2019s language.\u00a0<\/span><\/p>\n<p><b h2=\"\" id=\"mylivechat\">MyLiveChat<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.mylivechat.com\/features\/livechat.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">MyLiveChat<\/a> live chat software for your website. It is free, powerful, and available for your mobile devices as well as your desktop.<\/span><\/p>\n<p><b h2=\"\" id=\"kayako\">Kayako<\/b> &#8211; help desk software with a support ticketing system that helps you be more productive and build customer loyalty.\u00a0 Easily add <a href=\"https:\/\/www.kayako.com\/live-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">Kayako<\/a> live chat to your help center, website, iOS and Android mobile apps to effortlessly support customers, engage visitors, and convert prospects into leads in real-time.\u00a0 Live chat is available in all the plans and it is bundled with email and ticketing system plus self service. Kayako is platform independent. Customer service and support teams often move to Kayako when they find other live chat tools are difficult to rely on and scale with.<\/p>\n<p><b h2=\"\" id=\"sendinblue\">Sendinblue<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.sendinblue.com\/features\/chat\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sendinblue<\/a> allows you to take your business to new heights with the complete all-in-one digital marketing toolbox that&#8217;s built to scale and adapt with you as you grow.<\/span><\/p>\n<p><b h2=\"\" id=\"velaro\">Velaro<\/b> &#8211; an Enterprise-Grade live chat service.\u00a0 <a href=\"https:\/\/velaro.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Velaro<\/a> provides the highest level of service with a 99.99% uptime and integrates out of the box with many popular CRM and ticketing systems such as NetSuite, Salesforce, MS Dynamics, Zendesk, and more down to the API level.\u00a0 Everything on the Velaro platform can be customized to your specifications. They also provide intensive set-up depending on the level of care you need, ranging from a basic setup to white glove hand-holding you through the product installation so you can have the peace of mind that your Velaro Platform is set up to perform like a well-oiled machine.<\/p>\n<p><b id=\"whoson\">WhosOn<\/b><span> &#8211; <a href=\"https:\/\/www.whoson.com\/\">WhosOn<\/a> allows you to monitor visitors and poke them to have a conversation.\u00a0 Your specialist for secure live chat software &amp; AI. WhosOn offers advanced chat technology for enterprises.\u00a0 It is all deployed to suit your business.<\/span><\/p>\n<p><b h2=\"\" id=\"hubspot\">HubSpot Live Chat<\/b><span> &#8211; you can connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.\u00a0 <a href=\"https:\/\/www.hubspot.com\/products\/crm\/live-chat\">HubSpot Live Chat<\/a> comes with all products. The HubSpot portal is browser based, so most PCs and Macs can use it. HubSpot is an all in one platform that combines a centralised system with a Marketing, Sales, and Service Hub.<\/span><\/p>\n<p><b h2=\"\" id=\"intercom\">Intercom<\/b><span> &#8211; <a href=\"https:\/\/www.intercom.com\/\">Intercom<\/a> has customer messaging apps for sales, marketing, and support, connected on one platform. Their mission is to make business personal again.<\/span><\/p>\n<p><b h2=\"\" id=\"acquire\">Acquire.io<\/b><span> &#8211; <a href=\"https:\/\/acquire.io\/live-chat\/\">Acquire.io<\/a> is a multi-platform widget the contains Text, Voice chat, Video chat, co-browsing, and screen sharing.\u00a0 All the products are bundled in one and can be utilized simultaneously. It is mainly based on JavaScript.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"livechat\">LiveChat<\/b><span> &#8211; premium live chat software for business.\u00a0 <a href=\"https:\/\/www.livechatinc.com\/\">LiveChat<\/a> offers HelpDesk, and Knowledge Base as separate products that can be integrated with LiveChat and used in one window.\u00a0 It can be installed on any website that allows for custom code implementation. LiveChat offers a built-in ticketing system, canned responses, customer message preview, offline messages, exportable reports, SSL encryption in all plans, and more.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"drift\">Drift<\/b><span> &#8211; conversational marketing and sales tools designed to make buying by businesses from businesses easier.\u00a0 With <a href=\"https:\/\/www.drift.com\/product\/live-chat\/\">Drift<\/a> a question starts conversations and then pushes to live chat or a form.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"bold360\">Bold360<\/b><span> &#8211; <a href=\"https:\/\/www.bold360.com\/features\/live-chat\">Bold360<\/a> part of a suite of tools.\u00a0 Live chat is completely customized by the user.\u00a0 There is a virtual agent and the program also works on a mobile device.\u00a0 You can do live chat surveys and video chat<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"liveperson\">LivePerson<\/b><span> &#8211; different features depending on the need that you have. <a href=\"https:\/\/www.liveperson.com\/\">LivePerson<\/a> works in an open API that you can use with Live chat to improve your consumer&#8217;s experience.\u00a0 As an open API, you can integrate their services on many platforms to reach your consumers in many different ways such as Messenger from Facebook and Whatsapp among others.<\/span> <span> You can have your agents assisting your consumers from a different platform at the same time, track the experience of your consumers with metrics, and customize the platform by itself making you feel comfortable with your work environment and creating an easier experience for your consumers.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"userlike\">Userlike<\/b><span> &#8211; <a href=\"https:\/\/www.userlike.com\/en\/\">Userlike<\/a> has a crash course is available to get your agents up and running quickly.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"freshchat\">Freshchat<\/b><span> &#8211; messaging software built for teams who want to ace customer conversations\u2014marketing, sales, or support.\u00a0 They have Omni-channel in Freshdesk, with that plan, <a href=\"https:\/\/www.freshworks.com\/live-chat-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">Freshchat<\/a> and FreshCaller will be included. They operate on Mobile and web platforms.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"helpcrunch\">HelpCrunch<\/b><span> &#8211; <a href=\"https:\/\/helpcrunch.com\/live-chat.html\" target=\"_blank\" rel=\"noopener noreferrer\">HelpCrunch<\/a> is a combination of live chat to talk to your website visitors on your marketing sites\/landings and convert them to leads\/registered customers and an in-app messenger which is integrated into your web\/iOS\/Android apps. It allows you to forward your custom user attributes to HelpCrunch and automate the chat activities\/email activities based on those custom user attributes, email automation which is manual bulk emails or automated emails based on customer attributes, and helpdesk features which are a chat as a ticket where you can assign a status to a chat, tag it, and take some actions.\u00a0 You can also set up an email forwarding to get all your email requests from support@ or sales@ right to HelpCrunch and proceed to email communication via HelpCrunch.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"tidio\">Tidio<\/b><span> &#8211; t<\/span><span>he free plan has all of the needed essentials in it: unlimited chatting, three operator seats, all customization options, all integrations, a mobile app, and quick responses.\u00a0 <\/span><span><a href=\"https:\/\/www.tidio.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tidio<\/a> works on most HTML websites.\u00a0 They are more of a communicator than a live chat service &#8211; apart from the live chat, Tidio integrates with Facebook Messenger and Email now so you can run your whole communication with your customers from one place &#8211; the Tidio Chat panel.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"formilla\">Formilla<\/b><span> &#8211; <a href=\"https:\/\/www.formilla.com\/products\/live-chat-features.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Formilla<\/a> customer messaging software for sales, marketing, and support combines live chat, email, and in-app messaging.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b h2=\"\" id=\"livezilla\">Livezilla<\/b><span> &#8211; <a href=\"https:\/\/www.livezilla.net\/live-chat-software\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Livezilla<\/a> features live chats, real time visitor monitoring, online customer support, ticket system, WebCam chats and an operator to provide premium customer service.<\/span><\/span><\/p>\n<p><b h2=\"\" id=\"comm100\">Comm100<\/b><span> &#8211; an omnichannel customer experience platform encompassing live chat, ticketing, a knowledge base, and social media.\u00a0 <a href=\"https:\/\/www.comm100.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Comm100 <\/a><\/span><span>has Windows and Mac apps. They also have an iOS and Android app for mobile.<\/span><\/p>\n<p><b h2=\"\"><b h2=\"\" id=\"livehelpnow\">LiveHelpNow<\/b><span> &#8211; <\/span><\/b><a href=\"https:\/\/www.livehelpnow.net\/products\/live-chat-system\" target=\"_blank\" rel=\"noopener noreferrer\">LiveHelpNow<\/a> is customer service software with ease of use and reliability to enterprise level analytics, flawless multiple brand management, dedicated US-based support, real-time agent monitoring, financial grade security, instant language translation, social media integration, integrated customer surveys, targeted customer engagement, a customer satisfaction scorecard, exportable dynamic reports, skill based routing and queuing, agent permissions and restrictions, patented Whisper technology, file transfer, automated tagging, and integrated chat, ticket, call and knowledge management.\u00a0 It will work on any website, web portal, or app. It is SMS capable and integrates with any CRM.<\/p>\n<p><b h2=\"\" id=\"beacon\">Help Scout Beacon<\/b><span style=\"font-weight: 400;\"> &#8211;<\/span><span style=\"font-weight: 400;\">\u00a0<a href=\"https:\/\/www.helpscout.com\/live-chat\/\" target=\"_blank\" rel=\"noopener noreferrer\">Help Scout Beacon<\/a> works in tandem with your docs site (also called a knowledge base) so that you can do things like recommend articles based on the page customers are viewing (so they don&#8217;t even have to search).\u00a0 Chat is meant to work alongside Help Scout\u2019s other main features, so everything comes together there for you. You can either do web based, or they have both iOS and Android apps. Chat can be offered for all platforms.\u00a0 You can see everything you need to know about the customer that you are chatting with right in the same window you are chatting to them in.<\/span><\/p>\n<p><b h2=\"\" id=\"reve\">REVE Chat <\/b><span style=\"font-weight: 400;\"> &#8211;<\/span><span style=\"font-weight: 400;\"> <a href=\"https:\/\/www.revechat.com\/\">REVE Chat<\/a><span>\u00a0is a SaaS based complete AI enabled live chat and chatbots platform to engage your customers across website, mobile and messaging channels for online sales and support. REVE Chat also offers a suite of live engagement tool such as co-browsing &amp; video chat to collaborate with customers in real time.<\/span><\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Live chat allows customers get excellent service which not only solves their immediate issue but can also close sales and increase the company&#8217;s positive reputation.\u00a0 The top 5 benefits of a live chat system are: Support, especially for software help Sign up processes Answering sales questions for products with a lot of options Targeted proactive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[244837,809330],"tags":[],"class_list":["post-2744","post","type-post","status-publish","format-standard","hentry","category-chatbots","category-reviews"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Best Live Chat Reviews Comparison Guide<\/title>\n<meta name=\"description\" content=\"Best live chat reviews and comparison guide by price and features.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ometrics.com\/blog\/best-live-chat-reviews-comparison-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best Live Chat Reviews Comparison Guide\" \/>\n<meta property=\"og:description\" content=\"Best live chat reviews and comparison guide by price and features.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ometrics.com\/blog\/best-live-chat-reviews-comparison-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Ometrics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Ometrics\/\" \/>\n<meta property=\"article:author\" content=\"http:\/\/www.facebook.com\/ometrics\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-16T20:20:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-17T23:13:45+00:00\" \/>\n<meta name=\"author\" content=\"Greg Ahern\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Greg Ahern\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ometrics.com\/blog\/best-live-chat-reviews-comparison-guide\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/best-live-chat-reviews-comparison-guide\/\"},\"author\":{\"name\":\"Greg Ahern\",\"@id\":\"https:\/\/www.ometrics.com\/blog\/#\/schema\/person\/2e626ba442cbcf4e1db7e9fe737dcbc8\"},\"headline\":\"2025 Best Live Chat Reviews Comparison Guide\",\"datePublished\":\"2020-01-16T20:20:26+00:00\",\"dateModified\":\"2025-01-17T23:13:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/best-live-chat-reviews-comparison-guide\/\"},\"wordCount\":3528,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/#organization\"},\"articleSection\":[\"Chatbots &amp; 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