{"id":1702,"date":"2019-03-27T13:18:20","date_gmt":"2019-03-27T19:18:20","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=1702"},"modified":"2022-09-01T09:29:06","modified_gmt":"2022-09-01T15:29:06","slug":"how-to-build-a-chatbot-video","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/","title":{"rendered":"How to Build a Chatbot Video"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">This video and transcription talks about how to build a chatbot using our free tool, <a href=\"http:\/\/ochatbot.com\/\">Ochatbot&#x2122;<\/a> . <\/span><!--more--><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><center><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/VYk3nK3bNQ0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><center><\/center><center><\/center><center><b>HOW TO SET UP OCHATBOT&#x2122;<\/b><\/center><\/p>\n<p>First, you need to go to ometrics.com and click <a href=\"https:\/\/www.ometrics.com\/user_registration?free_account=1\">TRY IT FREE to open an account<\/a>. Fill out the form, and you\u2019ll receive an email prompting you to initiate the account. Once that\u2019s done, you can log into your account and see your dashboard. The dashboard allows you to view all the tools you have built. Your active tools will show on the first page.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To see Ochatbot&#x2122; on your website, you need to add the code. Add your domain, then click \u201cGet Code\u201d in the upper right hand corner of the dashboard. Copy and paste this code into your website. Once this is done, you can start creating your chatbot. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Select \u201cCreate Tool\u201d and choose \u201cOchatbot&#x2122;\u201d from the list of options. When you open up your chatbot, you\u2019ll see an area which allows you to test the chatbot as you\u2019re building it and a section for building your first question. The first thing you\u2019re going to work on is your <\/span><i><span style=\"font-weight: 400;\">Default Question<\/span><\/i><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><b>SETTING UP THE DEFAULT QUESTION<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can customize your Default Question to ask anything you want. For our example, we\u2019ll walk through how to build a chatbot for a beer and coffee company. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example Default Question:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1703\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX.png\" alt=\"defaultex\" width=\"702\" height=\"739\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX.png 702w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX-285x300.png 285w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX-624x657.png 624w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can then add buttons which help guide the conversation and lead the customer to your products. For example, you can add buttons for \u201cbeer\u201d and \u201ccoffee\u201d. These buttons will trigger either a question or intent. If it links to a question, you have to create a new questions by clicking \u201cNew Question\u201d. Intents are made inside questions at the bottom of the page by filling out the \u201cIntent\u201d section. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">How do you know whether you need to make a question or intent? If you know you need to have more options (buttons) for an item once it\u2019s clicked on, you should consider making a new question for it. This will help with organization. If clicking on a button leads to a single response with no further options, you can create an intent for it. More on this in a moment. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In our example, \u201cbeer\u201d and \u201ccoffee\u201d will both trigger questions. Be sure to save your default question before working on anything new, then click \u201cNew Question\u201d. We\u2019ll call this \u201ctalk.beer\u201d and add buttons for light beer and dark beer. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example Intent:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1704\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX.jpg\" alt=\"intentex\" width=\"1294\" height=\"589\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX.jpg 1294w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX-300x137.jpg 300w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX-768x350.jpg 768w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX-1024x466.jpg 1024w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX-624x284.jpg 624w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Again, save your question before beginning work on the next part. Now we are going to create an intent. Our first intent will be for light beer. First, we need to name the intent, ex. \u201ctalk.light-beer\u201d. In the listeners section, you want to add examples of anyway you think customers might type the product in. For example, when looking for light beer, they might type light, lite, light beer, lite beer, etc. When typing in multiple listeners, you will need to use <\/span><i><span style=\"font-weight: 400;\">expressions<\/span><\/i><span style=\"font-weight: 400;\"> to separate items. To separate items in a list, use a pipe ( | ). To make sure the intent is listening for an exact term, use \\b etc.<\/span><b> If you\u2019re unsure what expression you need, you can always hover over the (?) icon next to the listeners box for a reminder. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Once you have the listeners, you can add an action (reply, reply with attachment, or branch to question). For our example, we\u2019ll add a reply and a button that says \u201cBack\u201d. Once we add our button, we can set it to \u201cbranch to question\u201d and point it right back to \u201ctalk.light-beer\u201d. We can also add a button linking to our product page. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This process will be the same for dark beer and making a new question and set of intents for coffee. Once you have your intents built, you can edit them by clicking on the gear icon next to them. You can add images or video to intents (add action and select \u201creply with attachment\u201d) at this stage. <\/span><b>*If you want to add video\/image to your intents while building, this can be done by selecting \u201cAdd Advanced Intent\u201d instead of filling out the intent section. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Once you have your questions and intents built out, all you have to do is point the buttons in your default question to the beer and coffee questions by selecting \u201cbranch to question\u201d. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s nice about organizing the questions and intents this way is that the conversation remains relevant. The conversation for beer will stay within the beer question, and the conversation for coffee will stay in the coffee question. Once a customer has clicked coffee, if they type \u201clight\u201d it won\u2019t bring up light beer, it will only bring up light coffee. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/www.ometrics.com\/ochatbot-for-enterprise\/&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; border_width_all=&#8221;3px&#8221; border_color_all=&#8221;#68AB37&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;6437&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2022\/08\/Ochatbot_ecomm-cart-420&#215;420-1-300&#215;300.png&#8221; alt=&#8221;shopify plugins&#8221; title_text=&#8221;Ochatbot_ecomm-cart 420&#215;420&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|3px||3px|false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4><strong>True AI to engage shoppers in conversational eCommerce. Create happy customers while growing your business!<\/strong><\/h4>\n<div><\/div>\n<ul>\n<li>\n<h4>5% to 35% Increase in AOV*<\/h4>\n<\/li>\n<li>\n<h4>20% to 40% Increase is Revenue*<\/h4>\n<\/li>\n<li>\n<h4>25% to 45% Reduction in Support Tickets<\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"color: #008000;\"><strong>WE GUARANTEE RESULTS!<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.ometrics.com\/ochatbot-for-enterprise\/&#8221; button_text=&#8221;Learn More&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;24px&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;#E09900&#8243; button_border_width=&#8221;0px&#8221; button_icon=&#8221;&#x3d;||divi||400&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">*When shoppers engage with Ochatbot\u00ae<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>SETTING UP GLOBAL INTENTS AND ASSISTANT<\/b><\/p>\n<p><span style=\"font-weight: 400;\">But what happens if a customer types something unrelated to beer or coffee? What if they ask about pizza? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a customer types something Ochatbot&#x2122; hasn\u2019t been told to listen for, it will trigger the fallback. The fallback response can be customized to direct customers to support and\/or request the question be asked in another way. But if you want the chatbot to be able to answer questions about pizza, we need to create a Global Intent. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Global Intents listen for certain words any time during the conversation. Building a Global Intent is exactly the same as building an intent inside a question, just in a different tab. We can create a Global Intent called \u201ctalk.pizza\u201d which listens for \u201cpizza\u201d. Now, if someone asks a question like \u201cIs your beer good with pizza?\u201d, the chatbot can answer \u201cYes, pizza goes well with our beer.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">*<\/span><b>Global Intents can be reorganized by <\/b><b><i>priority<\/i><\/b><b>. Questions higher on the list will be listened for and answered before questions lower on the list. This way, a question listening for \u201chigh\u201d can be answered before a question listening for only some of the letters, such as \u201chi\u201d. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Another tool, the Assistant, is very similar to Global Intents. It\u2019s a good tab to organize simple support questions, such as questions about return policies and warranties. It\u2019s important to note, Assistant questions are listened for <\/span><i><span style=\"font-weight: 400;\">after<\/span><\/i><span style=\"font-weight: 400;\"> Global Intents. <\/span><\/p>\n<p><b>SETTING UP FORMS<\/b><\/p>\n<p><span style=\"font-weight: 400;\">But let\u2019s say someone wants to send you a message. To do this, we need to set up a lead form or survey. Surveys collect data and lead forms will send data wherever you want it sent. Under the \u201cLead Forms &amp; Surveys\u201d tab, we can create a lead form called \u201ccontact\u201d. When you go to create a new form, you\u2019ll notice many of the fields are pre-fabricated. All you have to do is edit the fields or add new ones as needed. By editing the form, you can make it more conversational. You can add additional fields if you have other questions you would like answered, comment fields, and even thank you messages. *<\/span><b>You can use the \u201cvalidation\u201d option so the form requires complete information. For instance, an email will only be accepted in eeee@eee.eee form.<\/b><\/p>\n<p>Example Form:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1705\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX.jpg\" alt=\"leadformex\" width=\"1174\" height=\"886\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX.jpg 1174w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX-300x226.jpg 300w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX-768x580.jpg 768w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX-1024x773.jpg 1024w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX-624x471.jpg 624w\" sizes=\"(max-width: 1174px) 100vw, 1174px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ometrics.com\/apis.html\">Zapier&#x2122; allows all of your form data to be sent to Salesforce, Mailchimp, or hundreds of other CRM apps.<\/a> You can also specify an email address for all data to be sent to under \u201cAlerts\u201d. You can also link buttons in questions or intents to forms by selecting \u201ctrigger question\u201d or even set the form as your default question at the bottom of the form page. Just as with the questions, be sure to save your form before working on something else. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For our example, we\u2019ll return to the Questions page and add a question called \u201csupport.contact\u201d triggers the form. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1706\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX.jpg\" alt=\"toolsbarex\" width=\"1038\" height=\"56\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX.jpg 1038w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX-300x16.jpg 300w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX-768x41.jpg 768w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX-1024x55.jpg 1024w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX-624x34.jpg 624w\" sizes=\"(max-width: 1038px) 100vw, 1038px\" \/><\/p>\n<p><b>Settings:<\/b><span style=\"font-weight: 400;\"> You can change how the chatbot appears. Under settings, you can modify the size of the chatbot as well as colors. You can also set\/edit variables. Variables allow you to use an expression to represent a piece of information. When creating a response in a listener, you can type {{ email }} and it will automatically fill in the variable. *<\/span><b>If you change your email address, all you have to do is change the variable value and all other instance will automatically update. <\/b><\/p>\n<p><b>Triggers: <\/b><span style=\"font-weight: 400;\">You can set your chatbot to engage at the right time in the conversation or user experience. The chatbot can be set to engage when customers scroll down, to hide at certain times in the conversation, etc. *<\/span><b>Triggers are different for mobile and desktop.<\/b><\/p>\n<p><b>Targeting: <\/b><span style=\"font-weight: 400;\">You may not want your chatbot to appear on every page of your website, or you may want the chatbot to ask specific questions on specific pages. For instance, you can set the chatbot to ask\/listen for different questions than on a particular product or service page. This can be set up under the Targeting tab. <\/span><\/p>\n<p><b>Alerts:<\/b><span style=\"font-weight: 400;\"> Any email alerts that are sent out will also show up under this tab.<\/span><\/p>\n<p><b>Reporting:<\/b><span style=\"font-weight: 400;\"> Ochatbot&#x2122; offers a number of different reports. The most important is the <\/span><i><span style=\"font-weight: 400;\">Fallback Report<\/span><\/i><span style=\"font-weight: 400;\">. This is going to tell you when someone hit the fallback, and then show you the thread of conversation that happened so you can understand how they were thinking, and how to fix the problem. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reports are also provided for: <\/span><i><span style=\"font-weight: 400;\">Page Engagement, User Response Report, Surveys,<\/span><\/i><span style=\"font-weight: 400;\"> and then of course the <\/span><i><span style=\"font-weight: 400;\">Lead Forms<\/span><\/i><span style=\"font-weight: 400;\"> that are filled out. We put the data here as well as sending it to you.<\/span><\/p>\n<p><b>HOW DO I GET HELP IF I NEED IT<\/b><\/p>\n<p><span style=\"font-weight: 400;\">While setting up your chatbot and other <a href=\"https:\/\/www.ometrics.com\/conversion-optimization-tools.html\">Ometrics\u00ae conversion optimization tools<\/a>\u00a0which are included with Ochatbot,\u00a0if you ever have any questions, the Knowledge Base is provided to help you create your chatbot. There, you can find our FAQ, Billing Information, \u00a0and articles on \u201cRegular Expressions,\u201d \u201cButtons,\u201d \u201cVariables\u201d and much more. Also see our <a href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots\/\">Complete Guide to Chatbots<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We also offer <a href=\"http:\/\/ochatbot.com\/chatbot-consulting\/\">chatbot development and\u00a0consulting services <\/a>if you need help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also contact support by emailing us at <\/span><a href=\"mailto:support@www.ometrics.com\"><span style=\"font-weight: 400;\">support@www.ometrics.com<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This video and transcription talks about how to build a chatbot using our free tool, Ochatbot&#x2122; . &nbsp; &nbsp; HOW TO SET UP OCHATBOT&#x2122; First, you need to go to ometrics.com and click TRY IT FREE to open an account. Fill out the form, and you\u2019ll receive an email prompting you to initiate the account. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<span style=\"font-weight: 400;\">This video and transcription talks about how to build a chatbot using our free tool, <a href=\"http:\/\/ochatbot.com\/\">Ochatbot&#x2122;<\/a> . <\/span><!--more-->\r\n\r\n&nbsp;\r\n\r\n<center><iframe src=\"https:\/\/www.youtube.com\/embed\/VYk3nK3bNQ0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><center><\/center><center><\/center><center><b>HOW TO SET UP OCHATBOT&#x2122;<\/b><\/center>First, you need to go to ometrics.com and click <a href=\"https:\/\/www.ometrics.com\/user_registration?free_account=1\">TRY IT FREE to open an account<\/a>. Fill out the form, and you\u2019ll receive an email prompting you to initiate the account. Once that\u2019s done, you can log into your account and see your dashboard. The dashboard allows you to view all the tools you have built. Your active tools will show on the first page.\r\n\r\n<span style=\"font-weight: 400;\">To see Ochatbot&#x2122; on your website, you need to add the code. Add your domain, then click \u201cGet Code\u201d in the upper right hand corner of the dashboard. Copy and paste this code into your website. Once this is done, you can start creating your chatbot. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">Select \u201cCreate Tool\u201d and choose \u201cOchatbot&#x2122;\u201d from the list of options. When you open up your chatbot, you\u2019ll see an area which allows you to test the chatbot as you\u2019re building it and a section for building your first question. The first thing you\u2019re going to work on is your <\/span><i><span style=\"font-weight: 400;\">Default Question<\/span><\/i><span style=\"font-weight: 400;\">. <\/span>\r\n\r\n<b>SETTING UP THE DEFAULT QUESTION<\/b>\r\n\r\n<span style=\"font-weight: 400;\">You can customize your Default Question to ask anything you want. For our example, we\u2019ll walk through how to build a chatbot for a beer and coffee company. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">Example Default Question:<\/span>\r\n\r\n<img class=\"aligncenter size-full wp-image-1703\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX.png\" alt=\"defaultex\" width=\"702\" height=\"739\" \/>\r\n\r\n<span style=\"font-weight: 400;\">You can then add buttons which help guide the conversation and lead the customer to your products. For example, you can add buttons for \u201cbeer\u201d and \u201ccoffee\u201d. These buttons will trigger either a question or intent. If it links to a question, you have to create a new questions by clicking \u201cNew Question\u201d. Intents are made inside questions at the bottom of the page by filling out the \u201cIntent\u201d section. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">How do you know whether you need to make a question or intent? If you know you need to have more options (buttons) for an item once it\u2019s clicked on, you should consider making a new question for it. This will help with organization. If clicking on a button leads to a single response with no further options, you can create an intent for it. More on this in a moment. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">In our example, \u201cbeer\u201d and \u201ccoffee\u201d will both trigger questions. Be sure to save your default question before working on anything new, then click \u201cNew Question\u201d. We\u2019ll call this \u201ctalk.beer\u201d and add buttons for light beer and dark beer. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">Example Intent:<\/span>\r\n\r\n<img class=\"aligncenter size-full wp-image-1704\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/IntentEX.jpg\" alt=\"intentex\" width=\"1294\" height=\"589\" \/>\r\n\r\n<span style=\"font-weight: 400;\">Again, save your question before beginning work on the next part. Now we are going to create an intent. Our first intent will be for light beer. First, we need to name the intent, ex. \u201ctalk.light-beer\u201d. In the listeners section, you want to add examples of anyway you think customers might type the product in. For example, when looking for light beer, they might type light, lite, light beer, lite beer, etc. When typing in multiple listeners, you will need to use <\/span><i><span style=\"font-weight: 400;\">expressions<\/span><\/i><span style=\"font-weight: 400;\"> to separate items. To separate items in a list, use a pipe ( | ). To make sure the intent is listening for an exact term, use b etc.<\/span><b> If you\u2019re unsure what expression you need, you can always hover over the (?) icon next to the listeners box for a reminder. <\/b>\r\n\r\n<span style=\"font-weight: 400;\">Once you have the listeners, you can add an action (reply, reply with attachment, or branch to question). For our example, we\u2019ll add a reply and a button that says \u201cBack\u201d. Once we add our button, we can set it to \u201cbranch to question\u201d and point it right back to \u201ctalk.light-beer\u201d. We can also add a button linking to our product page. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">This process will be the same for dark beer and making a new question and set of intents for coffee. Once you have your intents built, you can edit them by clicking on the gear icon next to them. You can add images or video to intents (add action and select \u201creply with attachment\u201d) at this stage. <\/span><b>*If you want to add video\/image to your intents while building, this can be done by selecting \u201cAdd Advanced Intent\u201d instead of filling out the intent section. <\/b>\r\n\r\n<span style=\"font-weight: 400;\">Once you have your questions and intents built out, all you have to do is point the buttons in your default question to the beer and coffee questions by selecting \u201cbranch to question\u201d. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">What\u2019s nice about organizing the questions and intents this way is that the conversation remains relevant. The conversation for beer will stay within the beer question, and the conversation for coffee will stay in the coffee question. Once a customer has clicked coffee, if they type \u201clight\u201d it won\u2019t bring up light beer, it will only bring up light coffee. <\/span>\r\n\r\n<b>SETTING UP GLOBAL INTENTS AND ASSISTANT<\/b>\r\n\r\n<span style=\"font-weight: 400;\">But what happens if a customer types something unrelated to beer or coffee? What if they ask about pizza? <\/span>\r\n\r\n<span style=\"font-weight: 400;\">If a customer types something Ochatbot&#x2122; hasn\u2019t been told to listen for, it will trigger the fallback. The fallback response can be customized to direct customers to support and\/or request the question be asked in another way. But if you want the chatbot to be able to answer questions about pizza, we need to create a Global Intent. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">Global Intents listen for certain words any time during the conversation. Building a Global Intent is exactly the same as building an intent inside a question, just in a different tab. We can create a Global Intent called \u201ctalk.pizza\u201d which listens for \u201cpizza\u201d. Now, if someone asks a question like \u201cIs your beer good with pizza?\u201d, the chatbot can answer \u201cYes, pizza goes well with our beer.\u201d <\/span>\r\n\r\n<span style=\"font-weight: 400;\">*<\/span><b>Global Intents can be reorganized by <\/b><b><i>priority<\/i><\/b><b>. Questions higher on the list will be listened for and answered before questions lower on the list. This way, a question listening for \u201chigh\u201d can be answered before a question listening for only some of the letters, such as \u201chi\u201d. <\/b>\r\n\r\n<span style=\"font-weight: 400;\">Another tool, the Assistant, is very similar to Global Intents. It\u2019s a good tab to organize simple support questions, such as questions about return policies and warranties. It\u2019s important to note, Assistant questions are listened for <\/span><i><span style=\"font-weight: 400;\">after<\/span><\/i><span style=\"font-weight: 400;\"> Global Intents. <\/span>\r\n\r\n<b>SETTING UP FORMS<\/b>\r\n\r\n<span style=\"font-weight: 400;\">But let\u2019s say someone wants to send you a message. To do this, we need to set up a lead form or survey. Surveys collect data and lead forms will send data wherever you want it sent. Under the \u201cLead Forms &amp; Surveys\u201d tab, we can create a lead form called \u201ccontact\u201d. When you go to create a new form, you\u2019ll notice many of the fields are pre-fabricated. All you have to do is edit the fields or add new ones as needed. By editing the form, you can make it more conversational. You can add additional fields if you have other questions you would like answered, comment fields, and even thank you messages. *<\/span><b>You can use the \u201cvalidation\u201d option so the form requires complete information. For instance, an email will only be accepted in eeee@eee.eee form.<\/b>\r\n\r\nExample Form:\r\n\r\n<img class=\"aligncenter size-full wp-image-1705\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/LeadFormEX.jpg\" alt=\"leadformex\" width=\"1174\" height=\"886\" \/>\r\n\r\n<span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ometrics.com\/apis.html\">Zapier&#x2122; allows all of your form data to be sent to Salesforce, Mailchimp, or hundreds of other CRM apps.<\/a> You can also specify an email address for all data to be sent to under \u201cAlerts\u201d. You can also link buttons in questions or intents to forms by selecting \u201ctrigger question\u201d or even set the form as your default question at the bottom of the form page. Just as with the questions, be sure to save your form before working on something else. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">For our example, we\u2019ll return to the Questions page and add a question called \u201csupport.contact\u201d triggers the form. <\/span>\r\n\r\n<img class=\"aligncenter size-full wp-image-1706\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/ToolsBarEX.jpg\" alt=\"toolsbarex\" width=\"1038\" height=\"56\" \/>\r\n\r\n<b>Settings:<\/b><span style=\"font-weight: 400;\"> You can change how the chatbot appears. Under settings, you can modify the size of the chatbot as well as colors. You can also set\/edit variables. Variables allow you to use an expression to represent a piece of information. When creating a response in a listener, you can type {{ email }} and it will automatically fill in the variable. *<\/span><b>If you change your email address, all you have to do is change the variable value and all other instance will automatically update. <\/b>\r\n\r\n<b>Triggers: <\/b><span style=\"font-weight: 400;\">You can set your chatbot to engage at the right time in the conversation or user experience. The chatbot can be set to engage when customers scroll down, to hide at certain times in the conversation, etc. *<\/span><b>Triggers are different for mobile and desktop.<\/b>\r\n\r\n<b>Targeting: <\/b><span style=\"font-weight: 400;\">You may not want your chatbot to appear on every page of your website, or you may want the chatbot to ask specific questions on specific pages. For instance, you can set the chatbot to ask\/listen for different questions than on a particular product or service page. This can be set up under the Targeting tab. <\/span>\r\n\r\n<b>Alerts:<\/b><span style=\"font-weight: 400;\"> Any email alerts that are sent out will also show up under this tab.<\/span>\r\n\r\n<b>Reporting:<\/b><span style=\"font-weight: 400;\"> Ochatbot&#x2122; offers a number of different reports. The most important is the <\/span><i><span style=\"font-weight: 400;\">Fallback Report<\/span><\/i><span style=\"font-weight: 400;\">. This is going to tell you when someone hit the fallback, and then show you the thread of conversation that happened so you can understand how they were thinking, and how to fix the problem. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">Reports are also provided for: <\/span><i><span style=\"font-weight: 400;\">Page Engagement, User Response Report, Surveys,<\/span><\/i><span style=\"font-weight: 400;\"> and then of course the <\/span><i><span style=\"font-weight: 400;\">Lead Forms<\/span><\/i><span style=\"font-weight: 400;\"> that are filled out. We put the data here as well as sending it to you.<\/span>\r\n\r\n<b>HOW DO I GET HELP IF I NEED IT<\/b>\r\n\r\n<span style=\"font-weight: 400;\">While setting up your chatbot and other <a href=\"https:\/\/www.ometrics.com\/conversion-optimization-tools.html\">Ometrics\u00ae conversion optimization tools<\/a>\u00a0which are included with Ochatbot,\u00a0if you ever have any questions, the Knowledge Base is provided to help you create your chatbot. There, you can find our FAQ, Billing Information, \u00a0and articles on \u201cRegular Expressions,\u201d \u201cButtons,\u201d \u201cVariables\u201d and much more. Also see our <a href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots\/\">Complete Guide to Chatbots<\/a><\/span>\r\n\r\n<span style=\"font-weight: 400;\">We also offer <a href=\"http:\/\/ochatbot.com\/chatbot-consulting\/\">chatbot development and\u00a0consulting services <\/a>if you need help.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">You can also contact support by emailing us at <\/span><a href=\"mailto:support@www.ometrics.com\"><span style=\"font-weight: 400;\">support@www.ometrics.com<\/span><\/a><span style=\"font-weight: 400;\">. <\/span>","_et_gb_content_width":"","footnotes":""},"categories":[244837],"tags":[682423],"class_list":["post-1702","post","type-post","status-publish","format-standard","hentry","category-chatbots","tag-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Build a Chatbot | Ochatbot No-Code AI Conversational Chatbot<\/title>\n<meta name=\"description\" content=\"Learn know how to build a chatbot, step by step instructions using Ochatbot, a free, no-code AI conversational chatbot for support, ecommerce and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Build a Chatbot | Ochatbot No-Code AI Conversational Chatbot\" \/>\n<meta property=\"og:description\" content=\"Learn know how to build a chatbot, step by step instructions using Ochatbot, a free, no-code AI conversational chatbot for support, ecommerce and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/\" \/>\n<meta property=\"og:site_name\" content=\"Ometrics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Ometrics\/\" \/>\n<meta property=\"article:author\" content=\"http:\/\/www.facebook.com\/ometrics\" \/>\n<meta property=\"article:published_time\" content=\"2019-03-27T19:18:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-01T15:29:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX.png\" \/>\n<meta name=\"author\" content=\"Greg Ahern\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Greg Ahern\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/\"},\"author\":{\"name\":\"Greg Ahern\",\"@id\":\"https:\/\/www.ometrics.com\/blog\/#\/schema\/person\/2e626ba442cbcf4e1db7e9fe737dcbc8\"},\"headline\":\"How to Build a Chatbot Video\",\"datePublished\":\"2019-03-27T19:18:20+00:00\",\"dateModified\":\"2022-09-01T15:29:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/\"},\"wordCount\":2088,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.ometrics.com\/blog\/how-to-build-a-chatbot-video\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2019\/03\/DefaultEX.png\",\"keywords\":[\"blog\"],\"articleSection\":[\"Chatbots &amp; 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