{"id":1147,"date":"2018-03-21T14:16:57","date_gmt":"2018-03-21T20:16:57","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?p=1147"},"modified":"2022-06-20T12:08:21","modified_gmt":"2022-06-20T18:08:21","slug":"complete-guide-chatbots","status":"publish","type":"post","link":"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots\/","title":{"rendered":"The Complete Guide to Chatbots"},"content":{"rendered":"<p>[et_pb_section admin_label=&#8221;section&#8221;]<br \/>\n[et_pb_row admin_label=&#8221;row&#8221;]<br \/>\n[et_pb_column type=&#8221;4_4&#8243;][et_pb_text admin_label=&#8221;Text&#8221;]<\/p>\n<h1 style=\"text-align: center;\">The 2022 Complete Guide to Chatbots<\/h1>\n<h1 style=\"text-align: center;\"><strong>Table of Contents<\/strong><\/h1>\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #68a72f;\"><strong>\u00a0<a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/chatbot-ebook.html\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Chatbot Guide<\/a> | <a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-what-is\">Next<\/a> &gt;&gt;<\/strong><\/span><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2018\/08\/Ochatbot-logo-300x300.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1426 size-full\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2018\/08\/Ochatbot-logo-300x300.png\" alt=\"ochatbot chatbot\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2018\/08\/Ochatbot-logo-300x300.png 300w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2018\/08\/Ochatbot-logo-300x300-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Imagine walking into a store and an employee coming up to you and\u00a0asking\u00a0this series of questions:<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li>May I help you?\u2026<\/li>\n<li>Yes, we have those products. Is this for indoors or outdoors?\u2026<\/li>\n<li>Let me show you the three options we have for you.<\/li>\n<\/ul>\n<p>Just like a human assistant in a retail store, a chatbot expedites\u00a0the customer\u2019s journey and sales process on your website.<\/p>\n<p>Your chatbot can ask specific questions\u00a0to\u00a0inquire about your website visitor\u2019s needs or issues, then respond with the best product options or customer care solution. This turns your site from a list of static pages to a dynamic user experience.<\/p>\n<p>This guide is periodically updated at <a href=\"http:\/\/www.ometrics.com\" target=\"_blank\" rel=\"noopener noreferrer\">www.ometrics.com<\/a>. If you have any questions or comments, please send them to support@ometrics.com.<\/p>\n<p>You may also enjoy our <a href=\"https:\/\/www.ometrics.com\/blog\/list-of-fun-chatbots\/\">Fun List of Chatbots<\/a> and <a href=\"https:\/\/www.ometrics.com\/blog\/chatbot-platform-comparison-reviews\/\">Chatbot Platform Comparison<\/a> blogs which review the best AI chatbots in the marketplace.<\/p>\n<h3>Table of Contents<\/h3>\n<p><span style=\"color: #339966;\"><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-what-is\"><span style=\"color: #68a72f;\"><strong>Chapter 1 &#8211; What is a Chatbot?<\/strong><\/span><\/a><\/span><span style=\"color: #339966;\"><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/conversion-rate-optimization-guide-what-is-cro\/\"><br \/>\n<\/a><\/span>Learn about chatbots and how people are using chatbots.<!--more--><\/p>\n<p><span style=\"color: #339966;\"><strong><span style=\"color: #68a72f;\"><a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-why-do-i-need\">Chapter 2 &#8211; Why Do I Need a Chatbot?<\/a><\/span><br \/>\n<\/strong><\/span>Learn why chatbots are changing the business world.<\/p>\n<p><span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-how-does-a-chatbot-work\"><span style=\"color: #68a72f;\">Chapter 3 &#8211; How Does a Chatbot Work?<\/span><br \/>\n<\/a><\/strong><\/span>Learn how chatbots work.<\/p>\n<p><span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-building-chatbots\"><span style=\"color: #68a72f;\">Chapter 4 &#8211; How to Build a Chatbot?<\/span><br \/>\n<\/a><\/strong><\/span>Learn how to build a chatbot.<\/p>\n<p><span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-cost\"><span style=\"color: #68a72f;\">Chapter 5 &#8211; How Much Does it Cost to Build a Chatbot?<\/span><br \/>\n<\/a><\/strong><\/span>Learn about the cost of building a chatbot.<\/p>\n<p><span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-case-studies\"><span style=\"color: #68a72f;\">Chapter 6 &#8211; Chatbot Case Studies<\/span><br \/>\n<\/a><\/strong><\/span>Learn about how these companies are using chatbots to grow their business.<\/p>\n<p><span style=\"color: #68a72f;\"><strong><a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-best-practices\">Chapter 7 &#8211; Chatbot Best Use Practices<br \/>\n<\/a><\/strong><\/span>Learn about the best use practices for implementing a chatbot.<\/p>\n<p><span style=\"color: #68a72f;\"><strong><a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-glossary\">Chapter 8 &#8211; Glossary of Chatbot Terms<br \/>\n<\/a><\/strong><\/span>Learn all the terms surrounding chatbots.\u00a0<strong>\u00a0<\/strong><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #68a72f;\"><strong>\u00a0<a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/chatbot-ebook.html\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Chatbot Guide<\/a> | <a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-what-is\">Next<\/a> &gt;&gt;<\/strong><\/span><\/p>\n<hr \/>\n<p><strong>\u00a0<\/strong>[\/et_pb_text][\/et_pb_column]<br \/>\n[\/et_pb_row]<br \/>\n[\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 2022 Complete Guide to Chatbots Table of Contents \u00a0Download the Chatbot Guide | Next &gt;&gt; Imagine walking into a store and an employee coming up to you and\u00a0asking\u00a0this series of questions:\u00a0 May I help you?\u2026 Yes, we have those products. Is this for indoors or outdoors?\u2026 Let me show you the three options we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h1 style=\"text-align: center;\">The 2019 Complete Guide to Chatbots<\/h1>\n<h1 style=\"text-align: center;\"><strong>Table of Contents<\/strong><\/h1>\n\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #68a72f;\"><strong>\u00a0<a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/chatbot-ebook.html\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Chatbot Guide<\/a> | <a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-what-is\">Next<\/a> &gt;&gt;<\/strong><\/span><\/p>\n\n\n<hr \/>\n\n<a href=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2018\/08\/Ochatbot-logo-300x300.png\"><img class=\"alignleft wp-image-1426 size-full\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2018\/08\/Ochatbot-logo-300x300.png\" alt=\"ochatbot chatbot\" width=\"300\" height=\"300\" \/><\/a>\n\nImagine walking into a store and an employee coming up to you and\u00a0asking\u00a0this series of questions:<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>\n<ul>\n \t<li>May I help you?\u2026<\/li>\n \t<li>Yes, we have those products. Is this for indoors or outdoors?\u2026<\/li>\n \t<li>Let me show you the three options we have for you.<\/li>\n<\/ul>\nJust like a human assistant in a retail store, a chatbot expedites\u00a0the customer\u2019s journey and sales process on your website.\n\nYour chatbot can ask specific questions\u00a0to\u00a0inquire about your website visitor\u2019s needs or issues, then respond with the best product options or customer care solution. This turns your site from a list of static pages to a dynamic user experience.\n\nThis guide is periodically updated at <a href=\"http:\/\/www.ometrics.com\" target=\"_blank\" rel=\"noopener noreferrer\">www.ometrics.com<\/a>. If you have any questions or comments, please send them to support@ometrics.com.\n\nYou may also enjoy our <a href=\"https:\/\/www.ometrics.com\/blog\/list-of-fun-chatbots\/\">Fun List of Chatbots<\/a> and <a href=\"https:\/\/www.ometrics.com\/blog\/chatbot-platform-comparison-reviews\/\">Chatbot Platform Comparison<\/a> blogs which review the best AI chatbots in the marketplace.\n<h3>Table of Contents<\/h3>\n<span style=\"color: #339966;\"><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-what-is\"><span style=\"color: #68a72f;\"><strong>Chapter 1 - What is a Chatbot?<\/strong><\/span><\/a><\/span><span style=\"color: #339966;\"><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/conversion-rate-optimization-guide-what-is-cro\/\">\n<\/a><\/span>Learn about chatbots and how people are using chatbots.<!--more-->\n\n<span style=\"color: #339966;\"><strong><span style=\"color: #68a72f;\"><a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-why-do-i-need\">Chapter 2 - Why Do I Need a Chatbot?<\/a><\/span>\n<\/strong><\/span>Learn why chatbots are changing the business world.\n\n<span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-how-does-a-chatbot-work\"><span style=\"color: #68a72f;\">Chapter 3 - How Does a Chatbot Work?<\/span>\n<\/a><\/strong><\/span>Learn how chatbots work.\n\n<span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-building-chatbots\"><span style=\"color: #68a72f;\">Chapter 4 - How to Build a Chatbot?<\/span>\n<\/a><\/strong><\/span>Learn how to build a chatbot.\n\n<span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-cost\"><span style=\"color: #68a72f;\">Chapter 5 - How Much Does it Cost to Build a Chatbot?<\/span>\n<\/a><\/strong><\/span>Learn about the cost of building a chatbot.\n\n<span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-case-studies\"><span style=\"color: #68a72f;\">Chapter 6 - Chatbot Case Studies<\/span>\n<\/a><\/strong><\/span>Learn about how these companies are using chatbots to grow their business.\n\n<span style=\"color: #68a72f;\"><strong><a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-best-practices\">Chapter 7 - Chatbot Best Use Practices\n<\/a><\/strong><\/span>Learn about the best use practices for implementing a chatbot.\n\n<span style=\"color: #68a72f;\"><strong><a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-glossary\">Chapter 8 - Glossary of Chatbot Terms\n<\/a><\/strong><\/span>Learn all the terms surrounding chatbots.\u00a0<strong>\u00a0<\/strong>\n\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #68a72f;\"><strong>\u00a0<a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/chatbot-ebook.html\" target=\"_blank\" rel=\"noopener noreferrer\">Download the Chatbot Guide<\/a> | <a style=\"color: #68a72f;\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots-what-is\">Next<\/a> &gt;&gt;<\/strong><\/span><\/p>\n\n\n<hr \/>\n\n<strong>\u00a0<\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[371510,244837],"tags":[682423],"class_list":["post-1147","post","type-post","status-publish","format-standard","hentry","category-chatbot-guide","category-chatbots","tag-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Complete Guide to Chatbots | How Chatbots Work<\/title>\n<meta name=\"description\" content=\"This is a complete guide to chatbots where you can learn what is a chatbot, how chatbots work, and why you need a chatbot on your website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Complete Guide to Chatbots | How Chatbots Work\" \/>\n<meta property=\"og:description\" content=\"This is a complete guide to chatbots where you can learn what is a chatbot, how chatbots work, and why you need a chatbot on your website.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ometrics.com\/blog\/complete-guide-chatbots\/\" \/>\n<meta property=\"og:site_name\" content=\"Ometrics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Ometrics\/\" \/>\n<meta property=\"article:author\" content=\"http:\/\/www.facebook.com\/ometrics\" \/>\n<meta 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