<\/strong><\/h1>\nA fallback is the standard response your Ochattbot gives when it doesn’t know the answer to a question. It’s important to understand how to handle these so your Ochatbot is constantly improving.<\/p>\n<\/div>\n<\/div>\n
[\/et_pb_text][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=cqOuSJ6hLXk” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_video][et_pb_text _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Frequently Asked Questions<\/h2>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion_item title=”How do I reset my password?” open=”on” _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Simply click the “Forgot Password” link when attempting to login and enter your email address linked to your account then follow the instructions included in the email you receive.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Fallbacks A fallback is the standard response your Ochattbot gives when it doesn’t know the answer to a question. It’s important to understand how to handle these so your Ochatbot is constantly improving. Frequently Asked QuestionsSimply click the “Forgot Password” link when attempting to login and enter your email address linked to your account then […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2909,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9548","page","type-page","status-publish","hentry"],"yoast_head":"\n
Fallbacks - Ometrics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ometrics.com\/blog\/support\/fallbacks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fallbacks - Ometrics\" \/>\n<meta property=\"og:description\" content=\"Fallbacks A fallback is the standard response your Ochattbot gives when it doesn't know the answer to a question. It's important to understand how to handle these so your Ochatbot is constantly improving. 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Engage Users. Grow Sales.<\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_header_content_wrapper\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_overlay\"><\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_scroll\"><\/div>\n\t\t\t<\/section>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_1 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_0\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_sidebar_0 et_pb_widget_area clearfix et_pb_widget_area_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div id=\"block-31\" class=\"et_pb_widget widget_block\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-87612ffc8a1b93ec44d830cf30fc7bab\" style=\"color:#0d870d\"><strong>General Account<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a href=\"\/support\/installing-ometrics-script\/\"> Installing Ometrics Script<\/a><br><a href=\"\/support\/billing\/\"> Billing<\/a><br><a href=\"\/support\/regular-expression\/\"> Regular Expression (RegEx)<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/how-to-enable-third-party-cookies\/\"> Enable Third-Party Cookies<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/shopify-apps-block-activation\/\"> Shopify App Block Not Activated <\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/\" data-type=\"link\" data-id=\"https:\/\/www.ometrics.com\/support\/\"> Contact Support<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><div id=\"block-32\" class=\"et_pb_widget widget_block\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-7ac4cfa01406017794bb9f804d577924\" style=\"color:#0d870d\"><strong>AI Editor<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.ometrics.com\/support\/intro-to-the-ai-workspace\/\">\u00a0 Intro to the AI Workspace<\/a><br><br><strong>AI Brain<\/strong><br><a href=\"https:\/\/www.ometrics.com\/support\/scan-sync\/\">\u00a0 Scan & Sync<\/a><br><a href=\"\/support\/engagement-question\/\">\u00a0\u00a0Engagement Question<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/faqs-feature\/\">\u00a0 FAQ Feature<\/a><br><a href=\"\/support\/ochatbot-global-intents\/\">\u00a0\u00a0Intents<\/a><br><a href=\"\/support\/images-and-videos\/\">\u00a0\u00a0Intents - Images & Videos<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/fallbacks\/\">\u00a0 Fallbacks<\/a><br><br><strong>Ochatbot<br><\/strong><a href=\"\/support\/ochatbot-questions\/\">\u00a0\u00a0Questions<\/a><br><a href=\"\/support\/page-targeting\/\">\u00a0\u00a0Page Targeting<\/a><br><a href=\"\/support\/ochatbot-triggers-and-events\/\">\u00a0\u00a0Triggers<\/a><br><br><strong>Intelligent Website<br><\/strong><a href=\"https:\/\/www.ometrics.com\/blog\/support\/intelligent-website-ai-get-started\/\">Getting Started<\/a><br><a href=\"https:\/\/www.ometrics.com\/blog\/support\/intelligent-website-ai-lead-support-forms\/\">\u00a0 Lead & Support Forms<\/a><br><a href=\"https:\/\/www.ometrics.com\/blog\/intelligent-website-ai-layout-tab\/\">\u00a0 Layout<\/a><br><a href=\"https:\/\/www.ometrics.com\/blog\/support\/image-video-button-settings\/\">\u00a0 Buttons & Media<\/a><br><br><strong>eCommerce<br><\/strong><a href=\"\/support\/ochatbot-ecommerce\/\">\u00a0 Settings<\/a><br><a href=\"\/support\/product-finder\/\">\u00a0\u00a0Product Finder<\/a><br><a href=\"\/support\/ochatbot-settings\/\">\u00a0\u00a0Design<\/a><br><a href=\"\/support\/ochatbot-alerts\/\">\u00a0\u00a0Email Alerts<\/a><\/p>\n<\/div>\n<\/div><div id=\"block-33\" class=\"et_pb_widget widget_block\">\n<details class=\"wp-block-details has-medium-font-size is-layout-flow wp-block-details-is-layout-flow\"><summary>Legacy Tools<\/summary>\n<p class=\"has-medium-font-size\"><strong>LeadBot<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"https:\/\/www.ometrics.com\/support\/leadbot\"> Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Exit Popups & Mobile Banners<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/popups-get-started\/\"> Get Started<\/a><br><a href=\"\/support\/popups-desktop-popup\/\"> Desktop Popups<\/a><br><a href=\"\/support\/popups-mobile-banner\/\"> Mobile Banner<\/a><br><a href=\"\/support\/popups-mobile-popup\/\"> Mobile Popup<\/a><br><a href=\"\/support\/popups-button-actions\/\"> Button Actions<\/a><br><a href=\"\/support\/popups-triggers\/\"> Triggers<\/a><br><a href=\"\/support\/popups-targeting\/\"> Targeting<\/a><br><a href=\"\/support\/popups-alerts-and-connections\/\"> Alerts and Connections<\/a><br><a href=\"\/support\/popups-tips-and-tricks\/\"> Tips and Tricks<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Offer Sliders<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/offer-sliders-get-started\/\"> Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Lead Sliders<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/lead-sliders-get-started\/\"> Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Offer Tabs<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/offer-tabs-get-started\/\"> Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Feedback Tabs<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/feedback-tabs-get-started\/\"> Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Need Help Tabs<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/need-help-tabs-get-started\/\"> Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Funnel Metrics<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/funnel-metrics-get-started\/\"> Get Started<\/a><\/p>\n<\/details>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_2_3 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><div class=\"row\">\n<div class=\"col-md-12\">\n<h1 class=\"text-center\" style=\"text-align: center;\">Fallbacks<strong><\/strong><\/h1>\n<p>A fallback is the standard response your Ochattbot gives when it doesn’t know the answer to a question. It’s important to understand how to handle these so your Ochatbot is constantly improving.<\/p>\n<\/div>\n<\/div><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_video et_pb_video_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_video_box\"><iframe loading=\"lazy\" title=\"How to Handle Fallbacks to train AI with Ochatbot\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/cqOuSJ6hLXk?feature=oembed\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>Frequently Asked Questions<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_accordion et_pb_accordion_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">How do I reset my password?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Simply click the “Forgot Password” link when attempting to login and enter your email address linked to your account then follow the instructions included in the email you receive.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\t\t<\/div>\n\t<\/div>\n\t","protected":false},"_links":{"self":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/9548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/comments?post=9548"}],"version-history":[{"count":2,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/9548\/revisions"}],"predecessor-version":[{"id":9550,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/9548\/revisions\/9550"}],"up":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/2909"}],"wp:attachment":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/media?parent=9548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}