{"id":3480,"date":"2020-03-11T16:10:09","date_gmt":"2020-03-11T22:10:09","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=3480"},"modified":"2020-12-08T14:50:50","modified_gmt":"2020-12-08T21:50:50","slug":"live-chat","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/live-chat\/","title":{"rendered":"Live Chat"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.23.3&#8243; fb_built=&#8221;1&#8243; _i=&#8221;0&#8243; _address=&#8221;0&#8243;][et_pb_fullwidth_header title=&#8221;Live Chat&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;3.23.3&#8243; title_font=&#8221;||||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;38px&#8221; custom_padding=&#8221;9px||0px&#8221; _i=&#8221;0&#8243; _address=&#8221;0.0&#8243;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.23.3&#8243; custom_padding=&#8221;0px|||||&#8221; fb_built=&#8221;1&#8243; _i=&#8221;1&#8243; _address=&#8221;1&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; _i=&#8221;0&#8243; _address=&#8221;1.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;0&#8243; _address=&#8221;1.0.0&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.3&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#68ab37&#8243; header_3_font_size=&#8221;26px&#8221; custom_margin=&#8221;-3px|||||&#8221; custom_padding=&#8221;0px||&#8221; _i=&#8221;0&#8243; _address=&#8221;1.0.0.0&#8243;]<\/p>\n<h3>Support Customers &#038; Increase Sales with Live Chat<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;3.25&#8243; _i=&#8221;1&#8243; _address=&#8221;1.1&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;0&#8243; _address=&#8221;1.1.0&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.3&#8243; text_font=&#8221;||||||||&#8221; _i=&#8221;0&#8243; _address=&#8221;1.1.0.0&#8243;]In addition to your Ochatbot, <strong>live chat<\/strong> is an option that increases your customer service by offering instant support for customers who need more specific help.<\/p>\n<p>While the chatbot answers most customers\u2019 inquiries, live chat provides assistance to more complex questions\u00a0 unique to your customers\u2019 situation.\u00a0 When a visitor arrives to your site, they may need help if they have spent time on a page without taking action or have a specific question. A live chat window will pop up (similar to that of your chatbot) asking if they\u2019d like assistance.[\/et_pb_text][et_pb_button button_url=&#8221;\/pricing&#8221; button_text=&#8221;Get Started for FREE&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.23.3&#8243; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#68ab37&#8243; button_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; global_module=&#8221;1941&#8243; saved_tabs=&#8221;all&#8221; _i=&#8221;1&#8243; _address=&#8221;1.1.0.1&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; _i=&#8221;1&#8243; _address=&#8221;1.1.1&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-6a.jpg&#8221; _builder_version=&#8221;3.27.3&#8243; _i=&#8221;0&#8243; _address=&#8221;1.1.1.0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;3.27.3&#8243; _i=&#8221;2&#8243; _address=&#8221;1.2&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.27.3&#8243; _i=&#8221;0&#8243; _address=&#8221;1.2.0&#8243;][et_pb_text _builder_version=&#8221;3.27.3&#8243; _i=&#8221;0&#8243; _address=&#8221;1.2.0.0&#8243;]<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: #68ab37;\">Live Chat Features<\/span><\/strong><\/p>\n<ul>\n<li>Monitor your website pages and proactively invite a customer to live chat.<\/li>\n<li>A customer can request a live chat from within the chatbot &#8211; either when the chatbot AI does not understand the customer, or when the visitor clicks a button.<\/li>\n<li>If you are unavailable to chat, the customer can leave a message and you can follow up via email.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.27.3&#8243; _i=&#8221;1&#8243; _address=&#8221;1.2.0.1&#8243;]<\/p>\n<p>If you are away from your computer, there is also the option for offline messaging which allows customers to leave a message and you can follow up with them via email.<\/p>\n<p>What live chat offers you, as a business, is the ability to monitor who is on the site. 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While the chatbot answers most customers\u2019 inquiries, live chat provides assistance to more complex questions\u00a0 unique to your customers\u2019 situation.\u00a0 When a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3480","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Live Chat - Ometrics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ometrics.com\/live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live Chat - Ometrics\" \/>\n<meta property=\"og:description\" content=\"Support Customers &amp; Increase Sales with Live ChatIn addition to your Ochatbot, live chat is an option that increases your customer service by offering instant support for customers who need more specific help. 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Increase Sales with Live Chat<\/h3><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_1\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_1  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">In addition to your Ochatbot, <strong>live chat<\/strong> is an option that increases your customer service by offering instant support for customers who need more specific help.<\/p>\n<p>While the chatbot answers most customers\u2019 inquiries, live chat provides assistance to more complex questions\u00a0 unique to your customers\u2019 situation.\u00a0 When a visitor arrives to your site, they may need help if they have spent time on a page without taking action or have a specific question. A live chat window will pop up (similar to that of your chatbot) asking if they\u2019d like assistance.<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_0 et_pb_bg_layout_dark\" href=\"\/pricing\">Get Started for FREE<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_2  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"336\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-6a.jpg\" alt=\"\" title=\"\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-6a.jpg 350w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-6a-300x288.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" class=\"wp-image-3924\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_3  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p style=\"text-align: center;\"><strong><span style=\"color: #68ab37;\">Live Chat Features<\/span><\/strong><\/p>\n<ul>\n<li>Monitor your website pages and proactively invite a customer to live chat.<\/li>\n<li>A customer can request a live chat from within the chatbot &#8211; either when the chatbot AI does not understand the customer, or when the visitor clicks a button.<\/li>\n<li>If you are unavailable to chat, the customer can leave a message and you can follow up via email.<\/li>\n<\/ul><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>If you are away from your computer, there is also the option for offline messaging which allows customers to leave a message and you can follow up with them via email.<\/p>\n<p>What live chat offers you, as a business, is the ability to monitor who is on the site. You receive an alert when a visitor arrives and can proactively initiate engagement with them by inviting them to live chat when they need help. Improve your customer service by offering faster problem resolution. Enhancing the customer experience creates loyalty and increases sales.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_4  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"109\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/livbe-chat-invitation-2.png\" alt=\"\" title=\"\" class=\"wp-image-3489\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_image et_pb_image_2\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"229\" height=\"300\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-from-ochatbot-229x300.png\" alt=\"\" title=\"\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-from-ochatbot-229x300.png 229w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2020\/03\/live-chat-from-ochatbot.png 416w\" sizes=\"(max-width: 229px) 100vw, 229px\" class=\"wp-image-3490\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_3\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_5  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_button_module_wrapper et_pb_button_1_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_1 et_pb_bg_layout_dark\" href=\"\/pricing\">Get Started for FREE<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_3 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_4\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_6  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_button_module_wrapper et_pb_button_2_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_2 et_pb_bg_layout_dark\" href=\"https:\/\/www.ometrics.com\/user_registration?free_account=1\">Try Ometrics Generative AI for Free<\/a>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_3_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_3 et_pb_bg_layout_light\" href=\"https:\/\/ometrics.agency\/conversion-rate-optimization\/\" target=\"_blank\">Free Conversion Optimization Audit - Learn How to Improve Your Site<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\t\t<\/div>\n\t<\/div>\n\t","protected":false},"_links":{"self":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/3480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/comments?post=3480"}],"version-history":[{"count":11,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/3480\/revisions"}],"predecessor-version":[{"id":4647,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/3480\/revisions\/4647"}],"wp:attachment":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/media?parent=3480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}