{"id":3102,"date":"2020-03-13T10:45:06","date_gmt":"2020-03-13T16:45:06","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=3102"},"modified":"2023-08-10T13:51:50","modified_gmt":"2023-08-10T19:51:50","slug":"images-and-videos","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/images-and-videos\/","title":{"rendered":"Images and Videos"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Support | General” text_orientation=”center” _builder_version=”4.16″ title_font=”||||||||” title_font_size=”38px” custom_padding=”9px||0px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_1″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

\n
\n

General – Images and Videos<\/h3>\n

Adding images, videos, or files to your chatbot can help enhance the user experience. Let’s look at how to go about adding them.<\/span><\/p>\n<\/div>\n<\/div>\n

\n
\n

<\/h4>\n<\/div>\n<\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/08\/Reply-with-attatchment.jpg” _builder_version=”4.21.0″ hover_enabled=”0″ global_colors_info=”{}” alt=”Screenshot of Ochatbot Reply w\/attachment” title_text=”Reply with attatchment” width=”100%” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

1. <\/span>Reply with Attachment:<\/b> Select the \u201cReply with Attachment\u201d option to choose between an Image\/File or a Video.<\/span><\/p>\n

2. <\/span>Image\/File:<\/b> Click the \u201c[Select local file]\u201d button and select what file you want to show. Once you see the name of the file below the button, click \u201c[Upload local file]\u201d to complete the process. You can also use a URL to an image or file by pasting the URL in the Image\/File URL text field. If you are adding an image, you should see the image appear under preview.<\/span><\/strong><\/span><\/strong><\/p>\n

3. <\/span>Video:<\/b> Select the Video option, then paste the URL for an MP4 file, a video embed code, or a YouTube video URL.<\/span><\/p>\n

*Remember that if you want to have buttons and an attachment you have to create two <\/span>different<\/span><\/i> actions.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion_item title=”Can I upload a video I have saved as a local file?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Yes, while copy and pasting a URL is the simplest method you can also upload a video that is saved on a local drive.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” global_module=”3587″ global_colors_info=”{}”]<\/p>\n

\n
\n

We Are Here to Help<\/h3>\n

Here are the different ways you can contact support:<\/p>\n