{"id":2974,"date":"2020-03-16T15:08:15","date_gmt":"2020-03-16T21:08:15","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=2974"},"modified":"2023-08-14T14:34:07","modified_gmt":"2023-08-14T20:34:07","slug":"ochatbot-tips-and-tricks","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/ochatbot-tips-and-tricks\/","title":{"rendered":"Ochatbot Tips and Tricks"},"content":{"rendered":"

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Ochatbot – Tips & Tricks<\/h3>\n

Here are some helpful tips and tricks when building your Ochatbot.<\/p>\n<\/div>\n<\/div>\n

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Naming Conventions<\/b> <\/span><\/p>\n

Staying organized is key to chatbot building for both yourself when you come back after some time away or for someone else who is editing or browsing your chatbot. Over time your bot will get smarter; as more visitors hit the fallback you will tweak intents as well as create more to ensure the next visitor does not hit that same fallback. Once you reach a tipping point of confusion it takes a lot more work to get back to a place of organization. Here are some naming conventions that we use at Ometrics:<\/span>
<\/span>\u201cform.contact.us\u201d is used to name the Contact Us form while \u201ctalk.contact.us\u201d is used to name the intent that includes the Contact Us buttons. You could also try something like \u201cform-contact-us\u201d or whatever suits your fancy.<\/span>
<\/span>\u201cFaq.shipping\u201d or \u201cfaq.refunds\u201d are used for FAQ\u2019s under the Assistant Tab while \u201cproduct.hat\u201d or \u201cproduct.t.shirt\u201d are used for individual product intents if you have not yet connected your eCommerce database<\/a>.<\/span><\/p>\n

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Back Buttons<\/b> <\/span><\/p>\n

To ensure users do not get stuck at a \u201cdead-end\u201d within your bot be sure to include \u201cBack\u201d buttons for each question and intent. Preferably, the user should go back to the previous question or intent instead of sending them all the way back to the initial or default question forcing them to click through their entire journey all over again just to get back to the question or intent they want.<\/span><\/p>\n

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RegEx<\/b> <\/span><\/p>\n

Regular Expressions are a way to make your bot listen intelligently for what you’d like to respond to. While there is a little to learn<\/a>, try using these two most common expressions to help you start out:<\/span><\/p>\n