{"id":2968,"date":"2020-03-12T12:43:18","date_gmt":"2020-03-12T18:43:18","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=2968"},"modified":"2020-03-27T14:38:52","modified_gmt":"2020-03-27T20:38:52","slug":"ochatbot-reporting","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/ochatbot-reporting\/","title":{"rendered":"Ochatbot Reporting"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.23.3″ fb_built=”1″ _i=”0″ _address=”0″][et_pb_fullwidth_header title=”Support | Ochatbot” text_orientation=”center” _builder_version=”3.27.3″ title_font=”||||||||” title_font_size=”38px” custom_padding=”9px||0px” _i=”0″ _address=”0.0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.23.3″ custom_padding=”4px|||||” fb_built=”1″ _i=”1″ _address=”1″][et_pb_row column_structure=”1_3,2_3″ _builder_version=”3.25″ custom_padding=”||0px|||” _i=”0″ _address=”1.0″][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”1.0.0″ custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_1″ _builder_version=”3.27.3″ _i=”0″ _address=”1.0.0.0″][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” _i=”1″ _address=”1.0.1″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.3″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” _i=”0″ _address=”1.0.1.0″]
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Ochatbot – Reporting Tab<\/h3>\n

Once you complete your chatbot\u2019s initial build and make it live, the Reporting Tab becomes the most important tab because this is where you see user inputs and synthesis user insights. For example, if you see a high number of users asking the chatbot about your return policy or warranty information then you should review how that information is being conveyed to your user and consider revising it. <\/span><\/p>\n<\/div>\n<\/div>\n

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1. <\/span>Report:<\/b> From the dropdown menu, choose which report you would like to view among the 5 reports: fallback report, page engagement report, user response report, survey summary report, and survey\/lead response report.<\/span><\/p>\n

2. <\/span>To\/From Date:<\/b> Select the desired date range for your report<\/span><\/p>\n

3. <\/span>Question:<\/b> Select a specific question or form to run the report on.<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=”3.27.3″ _i=”3″ _address=”1.0.1.3″]

Frequently Asked Questions<\/h2>[\/et_pb_text][et_pb_accordion _builder_version=”3.27.3″ hover_enabled=”0″ _i=”4″ _address=”1.0.1.4″][et_pb_accordion_item title=”What\u2019s the most important report to regularly check?” open=”on” _builder_version=”3.27.3″ hover_enabled=”0″ _i=”0″ _address=”1.0.1.4.0″]

While the page engagement and the user response reports are great to check for insights, the fallback report is the one you want to check the most. Use it to make your chabot smarter over time by correcting instances where users \u201chit the fallback\u201d.<\/span><\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”3.27.3″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” global_module=”3587″ _i=”9″ _address=”1.0.1.9″]

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We Are Here to Help<\/h3>\n

Here are the different ways you can contact support:<\/p>\n