{"id":2961,"date":"2020-03-12T12:35:47","date_gmt":"2020-03-12T18:35:47","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=2961"},"modified":"2026-02-26T15:22:51","modified_gmt":"2026-02-26T22:22:51","slug":"ochatbot-triggers-and-events","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/ochatbot-triggers-and-events\/","title":{"rendered":"Ochatbot Triggers and Events"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Support | Ochatbot” text_orientation=”center” _builder_version=”4.16″ title_font=”||||||||” title_font_size=”38px” custom_padding=”9px||0px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_1″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

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AI Display – Triggers<\/h3>\n

Selecting the correct time and approach you take to engage your visitors is key. The Triggers Tab allows you to tweak your timing and approach to attain best practices for user engagement. <\/span><\/p>\n<\/div>\n<\/div>\n

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[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/WrLy54xoJOk” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_video][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-16-131502.png” alt=”This gif gives an example of a bouncing Ochatbot widget in the bottom righthand corner of a sneaker store.” title_text=”Screenshot 2025-12-16 131502″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-19px|||||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\n

Locate Triggers under AI Display.\u00a0<\/strong>You can configure Desktop and Mobile Triggers separately.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-16-131819.jpg” title_text=”Screenshot 2025-12-16 131819″ _builder_version=”4.27.4″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\n

1. <\/span>Trigger Type<\/b>:<\/b> Choose how you would like your desktop widget to behave when a visitor first comes to your website. The Ometrics AI widget<\/strong> refers to the round bubble containing the Ometrics AI logo. The Default Behavior is set so that the widget opens to the full AI display once for new visitors. <\/strong>If you’d prefer the widget not open, select “Show Ometrics AI Widget Only”<\/strong> as the widget type.\u00a0<\/span><\/span><\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-16-132401.jpg” alt=”Triggers Mobile
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<\/b><\/span>2. Trigger Timing:<\/b> Choose when<\/strong> the chatbot window opens. We recommend delaying or disabling this on mobile because the chatbot can overtake the window.\u00a0<\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/12\/Screenshot-2025-12-16-132609.jpg” alt=”Triggers Mobile
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<\/b><\/span>3. Visual Effect:<\/b> Want to capture visitors’ attention? Add a subtle pulsing effect to the Ometrics AI Widget. This will alert users of the AI without being intrusive.\u00a0<\/span><\/p>\n

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Frequently Asked Questions<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion_item title=”What\u2019s the recommended setting to trigger my Ochatbot?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

It really depends! If you want to really try to engage your visitor the most then set it to trigger once then show floating button so they see it immediately. If you are using more in a support role then set it to show floating button so they engage at the point where they need help.<\/span><\/p>\n

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We Are Here to Help<\/h3>\n

Here are the different ways you can contact support:<\/p>\n