{"id":2956,"date":"2020-03-12T12:32:08","date_gmt":"2020-03-12T18:32:08","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=2956"},"modified":"2025-10-08T14:43:28","modified_gmt":"2025-10-08T20:43:28","slug":"ochatbot-ecommerce","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/ochatbot-ecommerce\/","title":{"rendered":"Ochatbot eCommerce"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Support | Ochatbot” text_orientation=”center” _builder_version=”4.16″ title_font=”||||||||” title_font_size=”38px” custom_padding=”9px||0px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_1″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

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Ochatbot – eCommerce Setting<\/h3>\n

Ometrics customers that utilize Ochatbot for their eCommerce stores can use this tab to help them connect their product database. This allows users to quickly search for the right product they are looking for as well as add to their cart all right from the chatbot window. Let\u2019s take a deeper look.<\/span><\/p>\n<\/div>\n<\/div>\n

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[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/ecommerce.png” alt=”ecommerce settings
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1. <\/span>Enable eCommerce Search:<\/b> Click this box to enable and disable eCommerce search, then <\/span>choose your site platform from the dropdown.<\/span><\/p>\n

2. <\/span>Show “Add to Cart” Button:<\/b> You have the option of including an “Add to Cart” button beneath product search results. You can modify the button with your preferred phrasing, such as \u201cAdd to Bag\u201d or \u201cAdd to Shopping List\u201d.<\/span><\/p>\n

3. <\/span>Track Stock Levels:<\/b> Check this box if you’d like the AI to keep track of your in and out-of-stocks. <\/span>When checked, there are four more options to select that control how the AI treats out-of-stock products: do not show “Add to Cart” button, show the “Add to Cart” button, hide the product from search results, or launch a lead form so users can contact you.<\/span><\/p>\n

4. <\/span>Sort by Featured Products: <\/b>You can prioritize specific products in search results by using their specific tag. This lets you highlight items such as higher-priced or high-AOV products, sale items, or products with high or low stock levels. Make sure to enter the correct tag in the field to apply this sorting.<\/span><\/p>\n

5. <\/span>Show Prices:<\/b> Click to enable product prices in the search results. Edit the price format with the currency symbol and currency symbol position.\u00a0Important:\u00a0<\/strong>Click the Show decimal in price\u00a0<\/strong>box to prevent the AI from rounding prices, i.e., $18.99 becomes $19.<\/span><\/p>\n

6. Order Status prefix\/suffix:\u00a0<\/strong>The prefix\/suffix used for order status search.<\/span><\/p>\n

7. <\/span>View Product Button Text:<\/b> Change what text is displayed on the View Product button.<\/span><\/p>\n

8. <\/span>See More Products Button Text:<\/b> Change what text is displayed on the See More Products button. When clicked, the user is given more products to browse.<\/span><\/p>\n

9. Show “Back” Button:\u00a0<\/strong>After products have been displayed, include a “back” button at the bottom of the search results to direct the users back to the Engagement Question. Choose<\/span> what the button text will say, as well as which question is launched once the button is clicked.<\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/ecommerce2.png” alt=”ecommerce tab ” title_text=”ecommerce2″ _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\u00a010. <\/span>No More Products Can Be Found: <\/b>Determine what text to display when the user reaches the end of search results.<\/span><\/p>\n

11. <\/span>No Products Found Back Button Text:<\/b> Change the \u201cBack\u201d button text to your liking.<\/span><\/p>\n

12. <\/span>Back Button Launch Question:<\/b> Choose which question is launched once theback button is clicked.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

13. Enable Abandoned Cart?:<\/b> Click the checkbox to enable the Abandoned Cart feature. A user lasts 30 days. Within that session, the AI will remind users of items left in their car and prompt them to check out.<\/p>\n

14. View Cart Button Text:<\/strong> Enter the button text that will appear on your store\u2019s cart link.<\/p>\n

15. Checkout Button Text:<\/strong> Enter the button text that will appear on your store\u2019s checkout link.<\/p>\n

16. Cart is Abandoned After: <\/strong>Select the timeframe to trigger Abandoned Cart. The default is 12 hours. This means that when a customer adds items to their cart and then leaves your website, the chatbot will wait 12 hours before triggering the Abandoned Cart intent.<\/p>\n

If the customer returns within a shorter period\u2014such as 3, 5, or 8 hours\u2014the Default Question will trigger instead, and the Abandoned Cart intent will not activate.<\/p>\n

17. Make sure you click\u00a0Save\u00a0<\/strong>when you change these features. You should also perform a Scan to sync<\/a> your data<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion_item title=”What if my store is on a platform that is not listed in the dropdown menu?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Simple reach out to Support and we will assist you in connecting your database.<\/span><\/p>\n

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We Are Here to Help<\/h3>\n

Here are the different ways you can contact support:<\/p>\n