{"id":2950,"date":"2020-03-12T12:30:49","date_gmt":"2020-03-12T18:30:49","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=2950"},"modified":"2026-01-20T14:33:35","modified_gmt":"2026-01-20T21:33:35","slug":"ochatbot-global-intents","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/ochatbot-global-intents\/","title":{"rendered":"Ochatbot Brain"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Support | Ochatbot” text_orientation=”center” _builder_version=”4.16″ title_font=”||||||||” title_font_size=”38px” custom_padding=”9px||0px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_1″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\n
\n

Intents<\/h3>\n

Intents are\u00a0pre-written responses<\/strong> that are triggered by specific keyword inputs<\/strong>. These pre-written responses take priority over generative AI responses. Intents are best used when you need 100% control over the AI’s responses for important matters, such as specific policy info or medically-sensitive information.<\/span><\/p>\n

Intents consist of listeners and actions. Listeners<\/strong> are specific word(s) that trigger an intent. You choose the listener based on what a user is most likely to type.\u00a0<\/span><\/p>\n

For example,\u00a0<\/strong>if you need an intent for your return policy because you want the AI to only <\/em>respond with the following: “We allow free returns on all products within 30-days,”<\/span> then you will set the listener\/keyword as return. <\/em>You can input as many of these keywords as needed, and even use advanced RegEx (for people with more knowledge on coding). \u00a0<\/span><\/p>\n

Let’s walkthrough where to find your intents and how to set one up.<\/span><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-20-141441.png” alt=”Ochatbot Brain Overview Screenshot” title_text=”Screenshot 2026-01-20 141441″ _builder_version=”4.27.4″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Intents can found under the AI Brain tab in your AI editor.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/08\/Ochatbot-Brain.jpg” alt=”Ochatbot Brain Overview Screenshot” title_text=”Ochatbot Brain” _builder_version=”4.21.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

1. Filter Intents:<\/strong> Easily search for specific intents here.<\/p>\n

2. Intent List:<\/strong> This lists all existing intents in order of priority. Your Ochatbot comes preloaded with common intents and listeners, but you may need to edit them to add specific details and listeners. You can edit an intent by selecting the gear button.<\/p>\n

3. Intent Tree:<\/strong> Clicking on an intent from the list displays a tree view of the intent on the grid. You can also edit an element of the intent by clicking on the gray pen icon.<\/p>\n

4. Add New Intent:<\/strong> Click the green plus button to add a new intent. New intents created will appear at the buttom of the intent list.<\/p>\n

5.\u00a0Intent Order: <\/strong>To change the Intent Order, or the priority of the intent, click the number and edit the number. Because multiple intents can trigger for similar keywords or phrases, raising or lowering the Intent Order causes the Ochatbot to prioritize what response it will use.<\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/08\/Intent-Editor-1.jpg” alt=”Intent Editor Overview Screenshot” title_text=”Intent Editor 1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ global_colors_info=”{}”]<\/p>\n

6. <\/span>Intent Name:<\/b> Name your intent here to easily search for it later but be sure to keep organized by sticking close to a naming scheme you are comfortable with. ex. product.shoes<\/span><\/p>\n

7.\u00a0Intent Description:\u00a0<\/strong>Add a short note for yourself and anyone else who will be managing the bot after you build it.<\/span><\/p>\n

8.\u00a0Intent Active?:\u00a0<\/strong>Toggle this button back and forth to activate the intent. Inactive intents will not appear if users type a question.<\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/08\/Intent-Editor-Simple.jpg” alt=”Intent Editor Simple Screenshot” title_text=”Intent Editor Simple” _builder_version=”4.21.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

9. Listener Name:<\/b> Name your Listener here to easily search for it later but be sure to keep organized by sticking close to a naming scheme you are comfortable with. ex. product.shoes<\/span><\/p>\n

10. Advanced Listener?:<\/strong> Click here to toggle to the advanced listener builder, where you can use Regular Expression (RegEx) to build more precise intents.<\/span><\/p>\n

11. Listener Builder: <\/strong>This is where you will enter the keywords or phrases that will trigger the intent for the user. For instance, if you’re building an intent for bestselling hats, you might enter hats,bestselling hats,best-selling hats<\/strong> and so on. This is a comma-separated list.<\/span><\/p>\n

12.\u00a0Add Expression:\u00a0<\/strong>If additional words or phrasesare required to make a match, add them in another expression.<\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/08\/Intent-Editor-Advanced.jpg” alt=”Intent Editor Advanced Listener Screenshot” title_text=”Intent Editor Advanced” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

13.\u00a0Advanced Listener:\u00a0<\/strong>To build more advanced listeners, use RegEx<\/a><\/strong>. This can be complicated, so look into our tutorial on RegEx for more information. Remember that when your bot goes live, you will be able to see if users aren\u2019t getting the responses you want them to get. Check your Fallback Report<\/a><\/strong> regularly to adjust your listeners accordingly. Learn more about AI Concepts here<\/a>.<\/strong><\/span><\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2023\/08\/Intent-Editor-Responses.jpg” alt=”Intent Editor Response Screenshot” title_text=”Intent Editor Responses” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ global_colors_info=”{}”]<\/p>\n

14. <\/span>Action Type:<\/b> The action is how Ochatbot will respond when the user types something that matches the listener. There are three options in the basic editor:<\/span><\/p>\n