{"id":2933,"date":"2020-02-22T12:43:44","date_gmt":"2020-02-22T19:43:44","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=2933"},"modified":"2024-06-20T15:49:28","modified_gmt":"2024-06-20T21:49:28","slug":"ochatbot-get-started","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/ochatbot-get-started\/","title":{"rendered":"Ochatbot Get Started"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Support | Ochatbot” text_orientation=”center” _builder_version=”4.16″ title_font=”||||||||” title_font_size=”38px” custom_padding=”9px||0px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_1″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_align=”center” header_3_text_color=”#68ab37″ header_3_font_size=”26px” header_4_font=”|300|||||||” header_4_text_color=”#757575″ header_4_font_size=”26px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

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Ochatbot – Get Started<\/h3>\n

Let\u2019s go step-by-step through the initial setup of your Ochatbot. Depending on how you created your account, your path might look a little different.<\/p>\n<\/div>\n<\/div>\n

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For Non-eCommerce Accounts<\/strong><\/p>\n

After creating an account, you will be directed to the above screen and asked to choose a chatbot. Selecting Support\/Conversational AI Chatbot or Ecommerce AI Chatbot will open up a default template in the visual bot builder where you can begin editing and building a chatbot immediately. Selecting LeadBot will bring you to another screen, where you will be able to build a LeadBot based on your industry. Click here<\/strong> <\/a>to learn more about LeadBots.<\/span><\/p>\n

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For eCommerce Accounts<\/strong><\/p>\n

After installing the plugin or app, you will be directed to make a selection. Once installed, Ochatbot\u2019s AI will automatically scan and ingest your site pages and product database. This allows the Generative AI to learn about products, services, policies, and more.\u00a0<\/p>\n

Your Ochatbot will be ready to launch but we recommend testing it first. Be sure to check all of the settings such as design, eCommerce, variables, etc to make sure your Ochatbot reflects your brand accurately. Click the name of your Ochatbot or the gearbox icon to start editing in the Visual Bot Builder.<\/p>\n

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Visual Bot Builder<\/b><\/span><\/p>\n

This is the Visual Bot Builder, where you will edit and build a chatbot. The existing template on the screen can be easily modified to suit your needs. To learn more about specific AI concepts, click here<\/a>.<\/strong><\/p>\n

Above the builder in the navigation, you will be able to build additional tools, such as Popups, Lead Sliders, and Offer Tabs, as well as access the help center to help you build the best Ochatbot. You can also click the orange button to head to your dashboard.<\/p>\n

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Main Dashboard<\/b><\/p>\n

This displays your KPI’s and active\/inactive tools.<\/span><\/p>\n

Add Tool:<\/b> Start creating your engagement tools!<\/span><\/p>\n

Install Ometrics<\/strong>: This is your specific code. Make sure to place it in the <head> with a simple copy and paste. Learn more about Installing Ometrics Script<\/a>.<\/span><\/p>\n

Account usage:<\/b> View your total unique monthly visitors and Ochatbot interactions for the current billing cycle.<\/span><\/p>\n

Changing date range:<\/b> Track your visitor data by changing the date range here. You can use the preset ranges or select your own custom range.<\/span><\/p>\n

Unique Users:<\/b>\u00a0Displays how many different users were on your website during the selected date range.<\/span><\/p>\n

Total Interactions:<\/b>\u00a0Tracks how many interactions your bot had with visitors. An interaction is counted when a user does something inside the bot such as typing in a word, phrase, or sentence or clicks a button (ex: user clicks on \u201cContact Us\u201d button, clicks the \u201cSend a Message\u201d button, then types in their answers to the name, phone, and email field –> 1+1+3=5 interactions).<\/span><\/p>\n

\u00a0<\/span>Average Interactions:<\/b>\u00a0Calculates the average number of interactions during the selected date range (i.e. the total number of interactions divided by the total number of unique users).<\/span><\/p>\n

Status:<\/b>\u00a0Easily make your chatbot active or inactive by selecting or deselecting the toggle.<\/span><\/p>\n

Conversions:<\/b>\u00a0Website conversions occur when your visitor completes a desired action such as purchasing from your eCommerce store, creating an account, or signing up for your newsletter or whitepaper. Your conversion rate can be calculated by taking your total conversions and dividing by the number of visitors or \u201cunique users\u201d.<\/span><\/p>\n

Revenue: If you connect your eCommerce product database, you can track the revenue brought in by Ochabot here.<\/span><\/b><\/p>\n

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Frequently Asked Questions<\/h2>\n

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Just contact support and we will activate your Free Trial!<\/p>\n

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We Are Here to Help<\/h3>\n

Here are the different ways you can contact support:<\/p>\n