[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.23.3″][et_pb_fullwidth_header title=”Gain Insights” text_orientation=”center” _builder_version=”3.23.3″ title_font=”||||||||” title_text_align=”center” title_font_size=”38px” custom_margin=”0px||0px” custom_padding=”9px||0px”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.23.3″ custom_margin=”||-4px|||” custom_padding=”4px|||||”][et_pb_row _builder_version=”3.25″ custom_margin=”8px|auto||auto||” custom_padding=”8px||0px|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.8.2″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#68ab37″ header_3_font=”||||||||” header_3_text_color=”#68ab37″ custom_margin=”0px||” custom_padding=”0px||” hover_enabled=”0″ text_text_align=”left” header_text_color=”#68ac37″ sticky_enabled=”0″]<\/p>\n
Ochatbot AI Reporting and Analytics provide valuable insights to your ecommerce business and customers. <\/em><\/strong><\/p>\n Understand the customer experience and what is preventing shoppers from purchasing, assess ecommerce tactics and evaluate sales performance so you can TAKE ACTION NOW to optimize business and increase revenue.<\/em><\/strong><\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/i><\/b><\/p>\n Over 60% of shoppers are more comfortable conversing with an AI chatbot than a live chat\u00a0 and are more direct with questions and answers.\u00a0 This enables Ochatbot Reporting and Analytics AI to collect LOTS of valuable data so you can:<\/i><\/b><\/p>\n <\/i><\/b><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.8.2″ _module_preset=”default” hover_enabled=”0″ header_text_color=”#68ac37″ sticky_enabled=”0″]<\/p>\n Multiple Pre-Packaged Weekly Reports<\/b><\/p>\n To save you time, we provide a\u00a0 suite of pre-built reports that are automatically emailed to you each week. \u00a0 The reports you receive\u00a0 include metrics and information related to KPIs , revenue reports, form responses, conversations and interactions, page engagement, fallbacks and customer responses that help you gain insights to your ecommerce business and customer\u2019s journey.\u00a0 <\/span><\/p>\n <\/span><\/p>\n Report Generation<\/b><\/p>\n Reports can be viewed any time in the dashboard and are automatically emailed once a week with a special link that self-destructs in 30 days so you can feel comfortable sharing it with others knowing there is built-in protection in case it gets in the wrong hands.\u00a0 The reports are flexible so you can generate reports with any start and end date you want.\u00a0 For example you may want to view KPI trending graphs over a month vs. a week, or over a particular sale date you had.<\/span><\/p>\n <\/span><\/p>\n A Variety of Viewing Options & Levels of Detail<\/b><\/p>\n Depending on the report and the type of information provided, data can be viewed in a variety of ways. Quantitative information might be viewed via tallied results, graphs, and pie charts.\u00a0 More specific details\u00a0 based on the type of report, may be displayed by\u00a0 KPI, web page, date or perhaps chatbot questions. \u00a0 And for deeper insight, you can click on an item to drill down into the chatbot\u2019s actual conversation with the shopper.<\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.8.2″ _module_preset=”default” hover_enabled=”0″ header_text_color=”#68ac37″ sticky_enabled=”0″]<\/p>\n Ochatbot Snapshot Report. Gain insights for your ecommerce business driven through Ochatbot.<\/span><\/i>\u00a0 The snapshot view includes information such as the number of visitors,\u00a0 chat users, interactions, revenue, conversion rate, average order value, recovered carts, fallbacks\u00a0 and much more. \u00a0 There are several other ways to view KPI data in a more quantitative format.\u00a0 In addition to the snapshot view, the KPI metrics can also be displayed in graphs for trend analysis, while the top pages viewed and top buttons clicked can be displayed in color pie charts.<\/span><\/b><\/p>\n <\/span><\/b><\/p>\n Form Responses Report.\u00a0 <\/b>Find out which questions were asked and what customers were looking for<\/span><\/i>.<\/i><\/b> The Form Responses Report can collect information from shoppers to determine the type of request and number of times that request was received. \u00a0 Examples of requests may include speaking to a representative, order status, catalog requests, and more.\u00a0 All of this information is time and page stamped so you know\u00a0 what shoppers were looking for when and where on the site..<\/span><\/p>\n \u00a0<\/span><\/b><\/p>\n Fallback Report. <\/b>Learn where the fallbacks occurred for continued AI training.<\/span><\/i> The Fallback Report provides insight to where the chatbot could not answer the customer’s question.\u00a0 Sort by the conversation topic and then click to drill down to the chatbot interactions with the shopper so you can understand what exactly it was that caused the fallback.\u00a0 From there, the chatbot can be trained to understand the question or topic.<\/span><\/p>\n \u00a0<\/span><\/b><\/p>\n Conversations by Customer\u00a0 Report. <\/b>Gain deep insight to customer conversations to better understand the customer\u2019s journey in making a purchase.<\/span><\/i> The number of interactions with each shopper, when the conversation started, the number of fallbacks and the forms completed are all captured in this report for your convenience.\u00a0 For each shopper, you can click on the conversation icon and see the conversation that occurred between Ochatbot and the shopper so you can have all the information you need regarding the customer experience.\u00a0<\/span><\/p>\n \u00a0<\/span><\/b><\/p>\n Page Engagement Report. <\/b>Understand which pages customers have questions on and what those questions are<\/span><\/i>.<\/i><\/b> For every page URL, this report displays the number of interactions that took place along with the details of the customer questions.\u00a0 With this knowledge, you can understand where there were buying obstacles and add missing answers to Ochatbot to prevent future buying obstacles.<\/span><\/p>\n <\/i><\/span><\/b><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”\/pricing” button_text=”Get Started for FREE” button_alignment=”center” _builder_version=”3.23.3″ custom_button=”on” button_bg_color=”#68ab37″ button_font=”||||||||” background_layout=”dark” global_module=”1941″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27.3″ global_module=”4591″ saved_tabs=”all”][et_pb_row _builder_version=”3.27.3″][et_pb_column type=”4_4″ _builder_version=”3.27.3″][et_pb_button button_url=”https:\/\/www.ometrics.com\/user_registration?free_account=1″ button_text=”Get Your Free Ochatbot and Ometrics Tools” button_alignment=”center” _builder_version=”3.27.3″ custom_button=”on” button_bg_color=”#68ab37″ button_font=”||||||||” background_layout=”dark”][\/et_pb_button][et_pb_contact_form email=”u1armu4b@robot.zapier.com” title=”How to Build an AI Chatbot Free Course” custom_message=”Chatbot Course Lead from Ometrics.com||et_pb_line_break_holder||||et_pb_line_break_holder||Name:%%Name%%||et_pb_line_break_holder||Email:%%Email%%||et_pb_line_break_holder||” success_message=”Thank you! You are registered for the Chatbot Course which will be sent to your inbox in a series of emails.” submit_button_text=”Watch Lesson #1″ _builder_version=”4.7.7″ form_field_background_color=”#ffffff” form_field_text_color=”#000000″ background_color=”#e5e5e5″ custom_button=”on” button_text_color=”#000000″ button_bg_color=”#f47404″ button_border_width=”0px” custom_padding=”10px|5px|10px|5px|false|false”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”3.27.3″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][et_pb_button button_url=”https:\/\/www.ometrics.com\/ebooks\/” button_text=”Download eBooks on Conversion Optimization & Chatbots” button_alignment=”center” _builder_version=”3.27.3″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#68ab37″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Harness the Power of Ochatbot AI Reporting and Analytics Ochatbot AI Reporting and Analytics provide valuable insights to your ecommerce business and customers. Understand the customer experience and what is preventing shoppers from purchasing, assess ecommerce tactics and evaluate sales performance so you can TAKE ACTION NOW to optimize business and increase revenue. Market data […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1931","page","type-page","status-publish","hentry"],"yoast_head":"\nMarket data shows that consumers\u00a0 feel less inhibited conversing
<\/b>with an AI chatbot than with a human.<\/b><\/h2>\n\n
Leverage Ochatbot Reporting and Analytics
<\/i><\/b>Quick KPI\u2019s and In-Depth Reporting When You Need It<\/b><\/h1>\nA Comprehensive Suite of Reports with all the Analytical Details You Need<\/b><\/h1>\n
Customer Response Report.\u00a0 Understand how shoppers are responding to certain questions posed by Ochatbot.\u00a0 <\/i>This report displays the Ochatbot question, the shoppers response, how many times that response was given or chosen, and when.\u00a0 This information can give you insight to whether or not the questions being asked are the right questions or are being asked in a way that makes sense to the shopper.<\/span><\/b><\/p>\nGAIN INSIGHTS. TAKE ACTION. GROW SALES.<\/i><\/span><\/b><\/h1>\n