{"id":10132,"date":"2025-10-08T12:36:23","date_gmt":"2025-10-08T18:36:23","guid":{"rendered":"https:\/\/www.ometrics.com\/blog\/?page_id=10132"},"modified":"2025-10-08T12:49:04","modified_gmt":"2025-10-08T18:49:04","slug":"scan-sync","status":"publish","type":"page","link":"https:\/\/www.ometrics.com\/blog\/support\/scan-sync\/","title":{"rendered":"Scan &amp; Sync"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Gain Insights. Engage Users. Grow Sales.&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;||||||||&#8221; title_font_size=&#8221;38px&#8221; custom_padding=&#8221;9px||0px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;4px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;|auto|29px|auto||&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_sidebar area=&#8221;et_pb_widget_area_1&#8243; _builder_version=&#8221;4.16&#8243; width=&#8221;92.4%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_sidebar][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#68ab37&#8243; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#68ab37&#8243; header_3_font_size=&#8221;26px&#8221; header_4_font=&#8221;|300|||||||&#8221; header_4_text_color=&#8221;#757575&#8243; header_4_font_size=&#8221;26px&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h3 class=\"text-center\">Scan &amp; Sync<\/h3>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#0d870d&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The <strong data-start=\"104\" data-end=\"119\">Scan &amp; Sync<\/strong> feature keeps your AI chatbot\u2019s knowledge up to date with your website. It ensures that any new or updated content, like products, pages, or blog posts, is reflected in the chatbot\u2019s responses.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 data-start=\"318\" data-end=\"346\">What Scan &amp; Sync Does<\/h3>\n<p data-start=\"347\" data-end=\"594\">When you run a <strong data-start=\"362\" data-end=\"377\">Scan &amp; Sync<\/strong>, the AI builder automatically re-scans your website and updates the chatbot\u2019s AI brain.<\/p>\n<p data-start=\"347\" data-end=\"594\">This process helps the chatbot stay aligned with your most recent site content, so it can give accurate answers to visitors.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 data-start=\"601\" data-end=\"622\">When to Use It<\/h3>\n<p data-start=\"623\" data-end=\"725\">You should manually run <strong data-start=\"647\" data-end=\"662\">Scan &amp; Sync<\/strong> whenever you make significant changes to your site, including:<\/p>\n<ul data-start=\"727\" data-end=\"911\">\n<li data-start=\"727\" data-end=\"769\">\n<p data-start=\"729\" data-end=\"769\">Adding <strong data-start=\"736\" data-end=\"752\">new products<\/strong> or collections<\/p>\n<\/li>\n<li data-start=\"727\" data-end=\"769\">Removing products<\/li>\n<li data-start=\"770\" data-end=\"809\">\n<p data-start=\"772\" data-end=\"809\">Updating <strong data-start=\"781\" data-end=\"807\">existing product pages<\/strong><\/p>\n<\/li>\n<li data-start=\"810\" data-end=\"879\">\n<p data-start=\"812\" data-end=\"879\">Creating or editing <strong data-start=\"832\" data-end=\"849\">website pages<\/strong> (About, FAQ, Contact, etc.)<\/p>\n<\/li>\n<li data-start=\"880\" data-end=\"911\">\n<p data-start=\"882\" data-end=\"911\">Publishing <strong data-start=\"893\" data-end=\"911\">new blog posts<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"913\" data-end=\"1037\">Basically, if you\u2019ve made big content changes that you want the chatbot to recognize right away, it\u2019s time to scan and sync.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/Scan-Sync-screenshot.png&#8221; alt=&#8221;screenshot of the AI sync fetaure in Ochatbot&#8221; title_text=&#8221;Scan &#038; Sync screenshot&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 data-start=\"1044\" data-end=\"1082\">How to Run a Manual Scan &amp; Sync<\/h3>\n<ol>\n<li data-start=\"1086\" data-end=\"1114\">Go to your <strong data-start=\"1097\" data-end=\"1111\">AI Builder<\/strong>.<\/li>\n<li data-start=\"1118\" data-end=\"1150\">Under <strong data-start=\"1127\" data-end=\"1139\">AI Brain <\/strong>in the left navigation, click on <strong>AI Sync<\/strong>.<\/li>\n<li data-start=\"1154\" data-end=\"1189\">Click the <strong data-start=\"1164\" data-end=\"1179\">Scan &amp; Sync<\/strong> button.<\/li>\n<li data-start=\"1193\" data-end=\"1283\">Wait for the scan to complete \u2014 this may take a few minutes depending on your site size.<\/li>\n<li data-start=\"1287\" data-end=\"1382\">Once finished, the chatbot\u2019s knowledge base will automatically refresh with the latest content. You can test in the preview window.<\/li>\n<li data-start=\"1287\" data-end=\"1382\">\u00a0You can perform<strong> one sync\u00a0<\/strong>per day.<\/li>\n<\/ol>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 data-start=\"1389\" data-end=\"1411\">Automatic Scans<\/h3>\n<p data-start=\"1412\" data-end=\"1481\">Depending on your<a href=\"https:\/\/www.ometrics.com\/pricing\"> plan<\/a>, automatic scans happen on a regular schedule:<\/p>\n<ul data-start=\"1483\" data-end=\"1589\">\n<li data-start=\"1483\" data-end=\"1540\">\n<p data-start=\"1485\" data-end=\"1540\"><strong data-start=\"1485\" data-end=\"1498\">Plus Plan<\/strong> \u2192 Automatically scans <strong data-start=\"1521\" data-end=\"1538\">once per week<\/strong><\/p>\n<\/li>\n<li data-start=\"1541\" data-end=\"1589\">\n<p data-start=\"1543\" data-end=\"1589\"><strong data-start=\"1543\" data-end=\"1555\">Pro Plan<\/strong> \u2192 Automatically scans <strong data-start=\"1578\" data-end=\"1587\">daily<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1591\" data-end=\"1699\">Even with automatic scans, you can still run a manual scan anytime if you need the chatbot to update sooner.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>FAQs<\/h2>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What happens if I don\u2019t run Scan &#038; Sync after updating my site?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Your chatbot may continue using outdated information. Running a manual scan ensures it reflects your most recent products, pages, and blog content.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does a Scan &#038; Sync take?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Most scans finish within a few minutes, but larger websites with many pages or products may take longer. You can continue using the AI builder while the scan runs in the background. To check the progress of a scan, hit\u00a0<strong>Refresh<\/strong>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Should I run a scan after adding FAQs or Documents?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>No,\u00a0<strong>FAQs\u00a0<\/strong>and\u00a0<strong>Documents\u00a0<\/strong>are added to the AI automatically when they&#8217;re created.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scan &amp; Sync The Scan &amp; Sync feature keeps your AI chatbot\u2019s knowledge up to date with your website. It ensures that any new or updated content, like products, pages, or blog posts, is reflected in the chatbot\u2019s responses.What Scan &amp; Sync Does When you run a Scan &amp; Sync, the AI builder automatically re-scans [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":2909,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-10132","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Scan &amp; Sync - Ometrics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ometrics.com\/blog\/support\/scan-sync\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scan &amp; Sync - Ometrics\" \/>\n<meta property=\"og:description\" content=\"Scan &amp; Sync The Scan &amp; Sync feature keeps your AI chatbot\u2019s knowledge up to date with your website. 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Engage Users. Grow Sales.<\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_header_content_wrapper\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_overlay\"><\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_scroll\"><\/div>\n\t\t\t<\/section>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_1 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_0\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_sidebar_0 et_pb_widget_area clearfix et_pb_widget_area_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div id=\"block-31\" class=\"et_pb_widget widget_block\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-87612ffc8a1b93ec44d830cf30fc7bab\" style=\"color:#0d870d\"><strong>General Account<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a href=\"\/support\/installing-ometrics-script\/\">&nbsp;&nbsp;Installing Ometrics Script<\/a><br><a href=\"\/support\/billing\/\">&nbsp;&nbsp;Billing<\/a><br><a href=\"\/support\/regular-expression\/\">&nbsp;&nbsp;Regular Expression (RegEx)<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/how-to-enable-third-party-cookies\/\">&nbsp; Enable Third-Party Cookies<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/shopify-apps-block-activation\/\">&nbsp; Shopify App Block Not Activated&nbsp;<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/\" data-type=\"link\" data-id=\"https:\/\/www.ometrics.com\/support\/\">  Contact Support<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><div id=\"block-32\" class=\"et_pb_widget widget_block\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-7ac4cfa01406017794bb9f804d577924\" style=\"color:#0d870d\"><strong>AI Editor<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.ometrics.com\/support\/intro-to-the-ai-workspace\/\">\u00a0 Intro to the AI Workspace<\/a><br><br><strong>AI Brain<\/strong><br><a href=\"https:\/\/www.ometrics.com\/support\/scan-sync\/\">\u00a0 Scan &amp; Sync<\/a><br><a href=\"\/support\/engagement-question\/\">\u00a0\u00a0Engagement Question<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/faqs-feature\/\">\u00a0 FAQ Feature<\/a><br><a href=\"\/support\/ochatbot-global-intents\/\">\u00a0\u00a0Intents<\/a><br><a href=\"\/support\/images-and-videos\/\">\u00a0\u00a0Intents - Images &amp; Videos<\/a><br><a href=\"https:\/\/www.ometrics.com\/support\/fallbacks\/\">\u00a0 Fallbacks<\/a><br><br><strong>Ochatbot<br><\/strong><a href=\"\/support\/ochatbot-questions\/\">\u00a0\u00a0Questions<\/a><br><a href=\"\/support\/page-targeting\/\">\u00a0\u00a0Page Targeting<\/a><br><a href=\"\/support\/ochatbot-triggers-and-events\/\">\u00a0\u00a0Triggers<\/a><br><br><strong>Intelligent Website<br><\/strong><a href=\"https:\/\/www.ometrics.com\/blog\/support\/intelligent-website-ai-get-started\/\">Getting Started<\/a><br><a href=\"https:\/\/www.ometrics.com\/blog\/support\/intelligent-website-ai-lead-support-forms\/\">\u00a0 Lead &amp; Support Forms<\/a><br><a href=\"https:\/\/www.ometrics.com\/blog\/intelligent-website-ai-layout-tab\/\">\u00a0 Layout<\/a><br><a href=\"https:\/\/www.ometrics.com\/blog\/support\/image-video-button-settings\/\">\u00a0 Buttons &amp; Media<\/a><br><br><strong>eCommerce<br><\/strong><a href=\"\/support\/ochatbot-ecommerce\/\">\u00a0 Settings<\/a><br><a href=\"\/support\/product-finder\/\">\u00a0\u00a0Product Finder<\/a><br><a href=\"\/support\/ochatbot-settings\/\">\u00a0\u00a0Design<\/a><br><a href=\"\/support\/ochatbot-alerts\/\">\u00a0\u00a0Email Alerts<\/a><\/p>\n<\/div>\n<\/div><div id=\"block-33\" class=\"et_pb_widget widget_block\">\n<details class=\"wp-block-details has-medium-font-size is-layout-flow wp-block-details-is-layout-flow\"><summary>Legacy Tools<\/summary>\n<p class=\"has-medium-font-size\"><strong>LeadBot<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"https:\/\/www.ometrics.com\/support\/leadbot\">&nbsp;&nbsp;Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Exit Popups &amp; Mobile Banners<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/popups-get-started\/\">&nbsp;&nbsp;Get Started<\/a><br><a href=\"\/support\/popups-desktop-popup\/\">&nbsp;&nbsp;Desktop Popups<\/a><br><a href=\"\/support\/popups-mobile-banner\/\">&nbsp;&nbsp;Mobile Banner<\/a><br><a href=\"\/support\/popups-mobile-popup\/\">&nbsp;&nbsp;Mobile Popup<\/a><br><a href=\"\/support\/popups-button-actions\/\">&nbsp;&nbsp;Button Actions<\/a><br><a href=\"\/support\/popups-triggers\/\">&nbsp;&nbsp;Triggers<\/a><br><a href=\"\/support\/popups-targeting\/\">&nbsp;&nbsp;Targeting<\/a><br><a href=\"\/support\/popups-alerts-and-connections\/\">&nbsp;&nbsp;Alerts and Connections<\/a><br><a href=\"\/support\/popups-tips-and-tricks\/\">&nbsp;&nbsp;Tips and Tricks<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Offer Sliders<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/offer-sliders-get-started\/\">&nbsp;&nbsp;Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Lead Sliders<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/lead-sliders-get-started\/\">&nbsp;&nbsp;Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Offer Tabs<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/offer-tabs-get-started\/\">&nbsp;&nbsp;Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Feedback Tabs<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/feedback-tabs-get-started\/\">&nbsp;&nbsp;Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Need Help Tabs<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/need-help-tabs-get-started\/\">&nbsp;&nbsp;Get Started<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Funnel Metrics<\/h3>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"\/support\/funnel-metrics-get-started\/\">&nbsp;&nbsp;Get Started<\/a><\/p>\n<\/details>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_2_3 et_pb_column_1  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><div class=\"row\">\n<div class=\"col-md-12\">\n<h3 class=\"text-center\">Scan &amp; Sync<\/h3>\n<\/div>\n<\/div><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>The <strong data-start=\"104\" data-end=\"119\">Scan &amp; Sync<\/strong> feature keeps your AI chatbot\u2019s knowledge up to date with your website. It ensures that any new or updated content, like products, pages, or blog posts, is reflected in the chatbot\u2019s responses.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 data-start=\"318\" data-end=\"346\">What Scan &amp; Sync Does<\/h3>\n<p data-start=\"347\" data-end=\"594\">When you run a <strong data-start=\"362\" data-end=\"377\">Scan &amp; Sync<\/strong>, the AI builder automatically re-scans your website and updates the chatbot\u2019s AI brain.<\/p>\n<p data-start=\"347\" data-end=\"594\">This process helps the chatbot stay aligned with your most recent site content, so it can give accurate answers to visitors.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 data-start=\"601\" data-end=\"622\">When to Use It<\/h3>\n<p data-start=\"623\" data-end=\"725\">You should manually run <strong data-start=\"647\" data-end=\"662\">Scan &amp; Sync<\/strong> whenever you make significant changes to your site, including:<\/p>\n<ul data-start=\"727\" data-end=\"911\">\n<li data-start=\"727\" data-end=\"769\">\n<p data-start=\"729\" data-end=\"769\">Adding <strong data-start=\"736\" data-end=\"752\">new products<\/strong> or collections<\/p>\n<\/li>\n<li data-start=\"727\" data-end=\"769\">Removing products<\/li>\n<li data-start=\"770\" data-end=\"809\">\n<p data-start=\"772\" data-end=\"809\">Updating <strong data-start=\"781\" data-end=\"807\">existing product pages<\/strong><\/p>\n<\/li>\n<li data-start=\"810\" data-end=\"879\">\n<p data-start=\"812\" data-end=\"879\">Creating or editing <strong data-start=\"832\" data-end=\"849\">website pages<\/strong> (About, FAQ, Contact, etc.)<\/p>\n<\/li>\n<li data-start=\"880\" data-end=\"911\">\n<p data-start=\"882\" data-end=\"911\">Publishing <strong data-start=\"893\" data-end=\"911\">new blog posts<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"913\" data-end=\"1037\">Basically, if you\u2019ve made big content changes that you want the chatbot to recognize right away, it\u2019s time to scan and sync.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"1591\" height=\"664\" src=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/Scan-Sync-screenshot.png\" alt=\"screenshot of the AI sync fetaure in Ochatbot\" title=\"Scan &amp; Sync screenshot\" srcset=\"https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/Scan-Sync-screenshot.png 1591w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/Scan-Sync-screenshot-1280x534.png 1280w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/Scan-Sync-screenshot-980x409.png 980w, https:\/\/www.ometrics.com\/blog\/wp-content\/uploads\/2025\/10\/Scan-Sync-screenshot-480x200.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1591px, 100vw\" class=\"wp-image-10138\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 data-start=\"1044\" data-end=\"1082\">How to Run a Manual Scan &amp; Sync<\/h3>\n<ol>\n<li data-start=\"1086\" data-end=\"1114\">Go to your <strong data-start=\"1097\" data-end=\"1111\">AI Builder<\/strong>.<\/li>\n<li data-start=\"1118\" data-end=\"1150\">Under <strong data-start=\"1127\" data-end=\"1139\">AI Brain <\/strong>in the left navigation, click on <strong>AI Sync<\/strong>.<\/li>\n<li data-start=\"1154\" data-end=\"1189\">Click the <strong data-start=\"1164\" data-end=\"1179\">Scan &amp; Sync<\/strong> button.<\/li>\n<li data-start=\"1193\" data-end=\"1283\">Wait for the scan to complete \u2014 this may take a few minutes depending on your site size.<\/li>\n<li data-start=\"1287\" data-end=\"1382\">Once finished, the chatbot\u2019s knowledge base will automatically refresh with the latest content. You can test in the preview window.<\/li>\n<li data-start=\"1287\" data-end=\"1382\">\u00a0You can perform<strong> one sync\u00a0<\/strong>per day.<\/li>\n<\/ol><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3 data-start=\"1389\" data-end=\"1411\">Automatic Scans<\/h3>\n<p data-start=\"1412\" data-end=\"1481\">Depending on your<a href=\"https:\/\/www.ometrics.com\/pricing\"> plan<\/a>, automatic scans happen on a regular schedule:<\/p>\n<ul data-start=\"1483\" data-end=\"1589\">\n<li data-start=\"1483\" data-end=\"1540\">\n<p data-start=\"1485\" data-end=\"1540\"><strong data-start=\"1485\" data-end=\"1498\">Plus Plan<\/strong> \u2192 Automatically scans <strong data-start=\"1521\" data-end=\"1538\">once per week<\/strong><\/p>\n<\/li>\n<li data-start=\"1541\" data-end=\"1589\">\n<p data-start=\"1543\" data-end=\"1589\"><strong data-start=\"1543\" data-end=\"1555\">Pro Plan<\/strong> \u2192 Automatically scans <strong data-start=\"1578\" data-end=\"1587\">daily<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1591\" data-end=\"1699\">Even with automatic scans, you can still run a manual scan anytime if you need the chatbot to update sooner.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_6  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>FAQs<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_accordion et_pb_accordion_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">What happens if I don\u2019t run Scan &amp; Sync after updating my site?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your chatbot may continue using outdated information. Running a manual scan ensures it reflects your most recent products, pages, and blog content.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">How long does a Scan &amp; Sync take?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Most scans finish within a few minutes, but larger websites with many pages or products may take longer. You can continue using the AI builder while the scan runs in the background. To check the progress of a scan, hit\u00a0<strong>Refresh<\/strong>.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Should I run a scan after adding FAQs or Documents?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>No,\u00a0<strong>FAQs\u00a0<\/strong>and\u00a0<strong>Documents\u00a0<\/strong>are added to the AI automatically when they&#8217;re created.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\t\t<\/div>\n\t<\/div>\n\t","protected":false},"_links":{"self":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/10132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/comments?post=10132"}],"version-history":[{"count":6,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/10132\/revisions"}],"predecessor-version":[{"id":10142,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/10132\/revisions\/10142"}],"up":[{"embeddable":true,"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/pages\/2909"}],"wp:attachment":[{"href":"https:\/\/www.ometrics.com\/blog\/wp-json\/wp\/v2\/media?parent=10132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}